[Remote] Program Manager, Performance Effectiveness

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. reputed company is a financial technology company focused on helping individuals achieve financial progress. They are seeking a Program Manager, Performance Effectiveness to enhance performance measurement and improvement across their Member Experience organization by collaborating with various stakeholders and driving continuous improvement initiatives.


Responsibilities

  • Build and operationalize scalable performance effectiveness frameworks across BPO teams
  • Partner with BPO vendors and internal stakeholders to identify trends, drive accountability, and improve operational outcomes
  • Leverage multiple data sources - including manual audits, speech analytics, and operational reporting - to deliver actionable insights
  • Develop and maintain performance scorecards, dashboards, and business review materials for leadership stakeholders
  • Identify opportunities for continuous improvement across processes, tooling, and member experience workflows
  • Collaborate cross-functionally with operations, analytics, member experience, and business teams to align on performance strategy and execution
  • Help drive adoption and effectiveness of performance monitoring tools and evaluation methodologies

Skills

  • 3+ years of experience in contact center quality, performance management, or operational effectiveness
  • Experience working with or alongside AI/ML-driven evaluation systems such as LLM-based scoring, automation tools, or classification models
  • Proven experience driving measurable improvements with BPO vendors or internal operations teams
  • Strong analytical skills with the ability to translate insights into actionable recommendations
  • Experience building or managing performance scorecards, dashboards, or reporting frameworks
  • Ability to navigate ambiguity and effectively partner across global stakeholders
  • Strong organization, project management, and communication skills

Benefits

  • Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
  • 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
  • Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
  • 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
  • 💰 Competitive salary based on experience
  • ✨ 401k match plus great medical, dental, vision, life, and disability benefits
  • 🏝 Generous vacation policy and company-wide reputed company Days, bonus company-wide paid days off
  • 🫂 1% of your time off to support local community organizations of your choice
  • 👟 Annual wellness stipend to use towards eligible wellness related expenses
  • 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
  • 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!

Company Overview

  • reputed company is a financial technology company that offers mobile banking services. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

  •   Apply To This Job
    Back to blog

    Other Jobs To Apply

    Wildlife Illustrator / Designer (Remote)

    Animator / Motion Graphics Designer

    Salesforce UI Design (Wireframe)

    3D Designer/Artist (Generalist) Remote

    GovCIO is hiring: Remote UI/UX Designer Design Systems & Accessibility in Hartfo

    Remote Audio Editor for Podcasts & Audiobooks

    Figma Web Designer Hybrid Remote Contract (6 months)

    Social Video Producer/Editor [Remote]

    Video Editor – Storytelling Focused

    Content Creator (Freelancer), Remote Job

    Senior Motion Designer (Remote), Remote Job

    Remote Motion Designer: 2D/3D Visual Storyteller

    [Hiring] Creative Director @RemotelyHR

    Mid-Level Designer – Brand & Visual Systems

    [Remote] UX/UI Designer, Reach

    Microsoft Partnership Alliance Manager

    Expansion Manager, Americas Agency Sales (all genders)

    Specialist, Partnership Management

    Digital Transformation Specialist, Mid Remote / Telecommute Jobs

    [Remote] Partner Onboarding Manager (m/f/d) – Japanese Speaking

    Remote Service Desk Specialist - ITIL Expert, ServiceNow

    Remote Incident Manager with Active Secret clearance

    IT Project Manager Remote / Telecommute Jobs

    Remote ServiceNow Agile Project Manager (VA ESOM) Remote / Telecommute Jobs

    Project Manager (UNITED STATES CITIZEN; OFF-SITE/REMOTE (MUST LIVE NEAR KANSAS CITY, MO AND OR WASHINGTON, DC AREA; PART TIME POSITION (20 HOURS/WEEK))

    Program and Project Management Specialist

    Contract Sourcing Manager - Remote

    Operations Consultant – Logistics, Freight Forwarding, Customs

    Operations Consultant, Epicor

    Operations Consultant

    Project Manager, Strategic Planning & Initiatives (Remote)

    ERP Transformation Manager, D365 F&O

    Technical Product Manager

    [Remote] Digital/Technical Product Manager Senior for P&C Billing and Payments

    [Remote] Associate Product Manager (Data & Insights)

    Senior Product Manager, APIs

    Portfolio Manager- Remote

    Senior IT Project Manager (PMO) – Manufacturing 5397

    Director, PMO Business Value Optimization (Remote Worker opening)

    Delivery Manager - Remote - USA

    Senior Marketing Operations Analyst - Remote

    Remote Sales Ops Specialist: HubSpot & GTM Mastery

    Manager, Retail Fulfillment (Retail DC)

    Ecommerce Operations Lead (Remote)

    Remote Inventory & Demand Planner

    Contract Manager (Strategic Contract Initiatives) (Remote)

    [Remote] Procurement Manager Animal & Pet Nutrition - Any ADM US location

    Logistics Supervisor

    Operations Coordinator (Remote)

    __ ✓ Remote Operations Coordinator | Entry-Level | Flexible Hours

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...