<div> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>People Operations Specialist</strong></p> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Model N is seeking a highly organized, employee-centered, and detail-oriented People Operations Specialist to support core People Operations processes across the employee lifecycle. This role executes key HR operational activities, responds to employee and manager questions, and delivers efficient, consistent, high-quality support.</p> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">The ideal candidate brings experience in HR operations, employee lifecycle support, and Workday transaction management. This person is comfortable working within established processes, partnering across teams, and maintaining a high bar for accuracy, responsiveness, and service in a fast-paced environment.</p> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>Responsibilities</strong></p> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>HR Operations & Escalation Support</strong></p> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 0in 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Respond to Tier 1 & Tier 2 HR operations inquiries and support resolution of employee and manager questions, escalating more complex issues as needed.</li> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Support employee lifecycle activities, including onboarding, job changes, offboarding, terminations, and employee documentation.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Ensure HR operational requests and transactions are completed accurately, efficiently, and in alignment with established processes and service expectations.</li> </ul> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Partner with Payroll, IT, Legal, Talent Acquisition, and other cross-functional teams to resolve operational issues and maintain continuity of service.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Drive a consistently high-quality employee experience by providing responsive, thoughtful, and consistent support.</li> </ul> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>HR Systems, Knowledge Management & Process Improvement</strong></p> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 0in 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Identify process improvement opportunities and support implementation efforts that improve efficiency, reduce manual work, and enhance service quality across People Operations.</li> <li style="margin: 0in 0in 0in 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Review workflows and transaction patterns to identify issues and support improvements, including automation and system enhancements. Contribute to efforts that reduce cycle time, improve efficiency, and strengthen employee self-service.</li> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Support testing, validation, and implementation of process or system enhancements in partnership with HRIS and People Operations leadership.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Maintain and improve job aids, process documentation, and knowledge content that support employee and manager self-service.</li> </ul> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Support the ongoing maintenance and optimization of Harper, the company’s HR AI and knowledge platform. Maintain and update content to ensure HR policies, processes, and guidance remain accurate, current, and useful. Review employee questions and Harper responses to identify content gaps, recurring themes, and opportunities to improve self-service and support quality.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Escalate system, process, or policy issues appropriately and contribute to practical, sustainable solutions.</li> </ul> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>Operational Excellence & Compliance</strong></p> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Support recurring HR programs and operational processes, including performance cycles, policy rollouts, compliance activities, and training-related work.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Assist with audit preparation, documentation gathering, and compliance reporting.</li> </ul> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Conduct regular audits of HR data and operational processes to help ensure accuracy, consistency, and compliance with company policies and applicable regulations.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Maintain a high level of accuracy, organization, and follow-through across assigned responsibilities.</li> </ul> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>U. S. Onboarding</strong></p> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 0in 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Coordinate onboarding for new U. S. -based employees and help ensure a smooth, timely start experience.</li> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Partner across teams to support onboarding workflows and improve speed and consistency. Ensure timely completion of onboarding documentation, system setup, and I-9 compliance requirements. Identify opportunities to improve the onboarding experience and reduce friction.</li> </ul> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>Immigration Coordination & Tracking</strong></p> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Support immigration tracking and coordination in partnership with external immigration counsel and internal stakeholders.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Maintain accurate records related to visa status, expiration dates, and filing timelines.</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Coordinate employee communications and documentation related to immigration processes and deadlines.</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Support compliance with immigration-related process requirements and reporting obligations.</li> </ul> <div style="text-align: center;margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif" align="center"> <hr width="100%" size="2" align="center"></div> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> <strong>Qualifications</strong></p> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">5+ years of experience in People Operations, HR operations, HR shared services, or HR systems support.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Strong experience supporting employee lifecycle transactions and HR operations in a fast-paced environment.</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Hands-on experience with Workday HCM, including transaction support, business process execution, and data auditing.</li> </ul> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Experience supporting HR operational requests and employee questions with strong attention to detail and sound judgment.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Experience supporting HR compliance activities, audits, and operational reporting.</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Strong organizational, analytical, and problem-solving skills.</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Ability to manage sensitive and confidential information with discretion.</li> </ul> <ul style="margin-bottom: 0in;margin-top: 0px"> <li style="margin: 0in 0in 8pt 0px;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Strong customer service orientation and a consistent, employee-centered approach to support.</li> </ul> <ul style="margin-top: 0in;margin-bottom: 0in" type="disc"> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Experience with U. S. onboarding and employment eligibility verification requirements (I-9).</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Experience coordinating immigration processes and working with immigration counsel preferred.</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Experience with HR service delivery or ticketing platforms (for example, Jira) preferred.</li> <li style="margin-top: 0in;margin-right: 0in;margin-bottom: 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif">Experience supporting HR knowledge management platforms, AI-enabled service delivery tools, or employee self-service technologies preferred.</li> </ul> <p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif"> </p></div> <div> <div>At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:</div> <div> </div> <div>– Unlimited PTO for salaried employees – because flexibility fuels success</div> <div>– Comprehensive medical, dental, and vision coverage</div> <div>– Health Savings & Flexible Spending Accounts</div> <div>– 401(k) with company match to invest in your future</div> <div>– Volunteer Time Off (VTO) to give back to causes you care about</div> <div>– Life and pet insurance for peace of mind</div> <div>– Employee Assistance & Mental Health Programs</div> <div>– Charitable giving opportunities</div> <div>– Professional coaching and career development</div> <div>…and much more.</div> <div> </div> <div> At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.</div> <div> </div> <div>The base salary for this position will be $85,000 to $102,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions, and you might match another opening at a different level. </div> <div> </div> <div>#LI-MN1</div> </p></div>