Principal Digital Product Manager; Rental Management Systems

Other Jobs To Apply

About the position

Caterpillar Inc. is seeking a Principal Digital Product Manager to lead the development of the Rental Management System within the Enterprise Resource Platform (ERP) template for Caterpillar Dealers. This role is part of Cat Digital, the digital and technology arm of Caterpillar, focused on building industry-leading digital solutions. The Rental Management System will be built using Microsoft Dynamics 365 and will integrate Rental capabilities to enhance dealer operations, customer experience, and connect with Caterpillar's digital systems. The Principal Digital Product Manager will be responsible for defining, delivering, and managing the ongoing development of this system, working closely with subject matter experts, technical leads, and vendors to define requirements, oversee development, conduct user acceptance testing, and create the go-to-market strategy.

Responsibilities

  • Define and own the roadmap for the Rental Management System, prioritizing capabilities, intake requests, and features to drive business KPIs.
  • Collaborate with Dealers & Rental business stakeholders to elicit, analyze, and document complex business requirements for Rental operational processes.
  • Lead solution design sessions with subject matter experts and Dealer Rental personnel to define the experience and technical solutions, translating them into actionable development specifications.
  • Act as the Voice of the Dealer throughout the development process, ensuring end-user requirements are incorporated into the ERP product.
  • Engage with other ERP product leads to ensure execution of Rental requirements in their workstreams for an exceptional Dealer Rental experience.
  • Improve the Rental data domain by defining proper data requirements, validation, and governance processes in coordination with the Rental & Used teams.
  • Enable seamless, real-time integration from Caterpillar applications (e.g., Cat Rental Store, VisionLink) to the Rental Management System for high-value use cases throughout the Rental lifecycle.
  • Collaborate with the Training department to deliver user training programs, provide ongoing updates for product enhancements, and engage with Dealers as necessary.
  • Work with Support teams to produce product documentation and generate adequate support materials, workflows, and playbooks to ensure Dealer use of the product.
  • Assist in remediating support issues through roadmap/delivery team adjustments.

Requirements

  • Proven experience owning a product backlog, defining roadmaps, and managing releases.
  • Skilled in writing clear user stories and acceptance criteria based on stakeholder input.
  • Comfortable leading sprint planning, reviews, and retrospectives with cross-functional teams.
  • Ability to balance competing priorities and ensure alignment with business objectives.
  • Ability to translate complex finance requirements into business-friendly and technical terms.
  • Skilled at facilitating workshops, demos, and discussions with Rental stakeholders, suppliers, and business leaders.
  • Strong presentation and negotiation skills to align diverse stakeholders.
  • Collaborative approach to building consensus and driving adoption across departments.
  • Strong analytical skills to interpret Rental data, establish clear Rental data domain, and identify improvement opportunities.
  • Experience defining and monitoring KPIs such as close cycle time, invoice processing efficiency, and reporting accuracy.
  • Hands-on experience with Microsoft Dynamics 365 or other Rental-related ERP products in a product or process leadership role.
  • Understanding of ERP system configuration, security, and integrations with related systems.
  • Awareness of Microsoft release cycles and ability to assess new features for business value.
  • Knowledge of ERP product lifecycle management, including adoption and change management.

Nice-to-haves

  • Extensive experience working in the Rental or adjacent industry, preferably with ERP or Rental Management System experience.
  • Proven experience in Product Management and/or technical background to deliver enterprise-level applications.
  • Extreme ownership of their product and responsibilities that drives deliverables.
  • Experience working within B2B and B2B2C organizations and integration between applications, service-layers, and platforms.
  • Experience working with operational data systems and/or acting as a data domain expert/steward, preference for Rental Management System or ERP experience.
  • Experience in Agile software development environment operating at scale managing multiple concurrent teams, SAFe Agile is a plus.
  • Strong leadership in working within a matrixed organization to coordinate development, dependencies, and risks for product delivery.

Benefits

  • Medical, dental, and vision benefits
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)
  • 401(k) savings plans
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Health Lifestyle Programs
  • Employee Assistance Program
  • Voluntary Benefits and Employee Discounts
  • Career Development
  • Incentive bonus
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...