Part time- Day, Evening and Weekend Customer Coordinator

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Job Description Job Description Description: Front Desk Guest Service – Day, Evenings & Weekends Purpose To provide excellent guest service in person and over the phone by coordinating guest and stylist schedules, ensuring a cheerful, meaningful visit from beginning to end. Essential Functions Deliver an exceptional guest experience by: Greeting guests warmly upon arrival and over the phone Scheduling appointments politely and efficiently Processing transactions accurately at the point of sale Promoting additional services, retail products, and gift cards Acquiring Aveda product knowledge to recommend and sell merchandise confidently Identifying guests prior to arrival and connecting them promptly with their stylist Operating SpaBiz efficiently in relation to guest services and sales Managing service and retail tickets, updating charges in SpaBiz when necessary, and collecting payments Entering and maintaining accurate guest information in SpaBiz Referring guest complaints to management through Challenge Forms Assisting in stocking and maintaining merchandise displays Keeping all areas clean and presentable Performing additional duties as assigned Requirements: Qualifications Previous customer service experience (retail preferred) Strong multitasking ability Comfortable with computers/point-of-sale systems Reliable and available to work evenings and weekends

Required qualifications:

  • Previous customer service experience (retail preferred)
  • Reliable and available to work evenings and weekends

Desired qualifications:

  • Comfortable with computers/point-of-sale systems
  • Strong multitasking ability
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...