IT Support Engineer I, Ops Tech Solutions Delivery

Other Jobs To Apply

<strong>Description<br><br></strong>Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.<br><br><strong>About The Role<br><br></strong>As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.<br><br>Key job responsibilities<br><br>Managing local technical projects.<br><br>Maintaining or creating policies, procedures, and processes.<br><br>Identifying root-causes of operational issues and process inefficiencies.<br><br>Supporting global customers remotely.<br><br>Traveling within your local or regional area to support our customers.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience</li><li> 2+ years of troubleshooting in a multi-user high availability environment experience</li><li> 2+ years of PC repair, troubleshooting, deployment and liquidation experience</li><li> 1+ years of IT client, server, and network service delivery experience</li><li> 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience</li><li> 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience</li><li> 2+ years of supporting and maintaining a corporate network environment experience</li><li> High school or equivalent diploma<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 2+ years of computer networking experience</li><li> Experience supporting video conference and teleconference equipment<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ADCI - Maharashtra<br><br>Job ID: A10429234

Back to blog

Other Jobs To Apply

C# Developer: Build Jenkins Infra & End-to-End Tech

Remote AWS Engineer — ELK, OpenShift & Cost Optimization

Cumulus Media is hiring : Remote Digital Ad Ops Manager : Campaign Fulfillment in

Senior People Leader for Global Account (Remote)

Remote Listing Partner - Real Estate Negotiator (GA)

Manager, Value Analysis at Premier Inc.: 100% Remote (US)

Home Trial Services Global Project Coordinator

Remote Senior Equity Programs Administrator

Remote Field Marketing Manager — Healthcare Growth

Customer Advocate II

Product Manager– Digital Transformation II USA

Remote Permitting Analyst for Renewable Energy Projects

Quality Assurance/Process Improvement, Sr Specialist

Architect Principal - Infrastructure

Financial Planner II

Principal Relationship Manager

Corporate Development Analyst

Senior Manager, Platform Management (Payments)

[Hiring] Recruitment of Founding Members Focused on Personality @Achievers

Senior DevOps Engineer

Account Manager I - Paylocity for Finance

Remote Senior Product Marketing Manager

Integration Developer - Workato - Remote, United States - Part Time

Data Analyst

Senior Pre-Sales Engineer, Financial Services & Insurance (Remote)

Recruiting Coordinator (Contract)

Remote Docker Software Engineer - Containers & OS-Level

Remote Booking Coordinator | Entry Level

Hybrid Senior Customer Insights Strategist

Remote Zendesk Support Agent

Middle Market Sales Leader

Account Based Marketing Director, Global Enterprise

Contract Sourcer – GTM

Business Development Executive in San Francisco or San Jose, CA

CRM & Lifecycle Marketing Specialist – Growth Marketing

Director, Revenue Accounting

Internal Audits - Operational Auditor

Senior ValueOps Solution Architect - Remote

Technologist R&D Engineer — Optical Design & Computational Photonics - Remote

VMware Engineer Needed----Remote Job

Claim Benefit Specialist

Enrollment Practice Leader at Guardian Life Insurance: 100% Remote (TX, CA)

Mutual Fund Pricing - REMOTE

Claims Resolution Adjuster - Remote - MST/PST

VP/Director Head of Municipals Marketing BlackRock Job listing

Remote Customer Service Rep - Mon-Fri Schedule!!

Fully Remote - Wealth Advisor (Tax) - Boutique RIA

Consultant

Director, eDiscovery - Technology Consulting

NetSuite ARM Functional Consultant – Manager

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...