GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Customer Support Assistant (Seasonal Part-Time) for an ecommerce memory-preservation brand — a conversion-aware, hospitality-driven customer experience role. You'll operate like a digital concierge, blending empathy, efficiency, and subtle sales instinct to both support and grow the business, on part-time, phone-enabled coverage during the Black Friday period and the weeks that follow. This is a short, seasonal engagement for quick learners, and the client trains on what you need to know.

What Your Day-to-Day Will Look Like

• High-Volume Support: Manage high-volume customer interactions via live chat and email with speed, warmth, and precision.
• Concierge Experience: Deliver a concierge-level experience — relationship-driven engagement, not transactional support.
• Proactive Engagement: Proactively engage customers (for example, during checkout) to answer questions and guide them toward purchase.
• Conversion Support: Support conversion and revenue generation through soft selling, upselling, and checkout assistance.
• Cancel/Save: Handle cancel/save interactions with empathy and persuasive communication to retain customers.
• Response Times: Maintain fast response times to eliminate backlog, so no customer is left waiting.
• Accurate Answers: Accurately answer questions about orders, products, services, and policies.
• Friction Points: Identify customer friction points and flag process improvements to internal teams.
• Escalations: Collaborate with the internal team on escalations, while resolving issues independently whenever possible.
• Records: Maintain detailed, accurate records in CRM tools (such as Gorgias or similar).
• Brand Voice: Adhere to the brand voice: empathetic, human, warm, and confident.

What You Bring

• Experience: 1+ year in customer-facing roles (chat and email support preferred).
• Written Communication: Exceptional written communication skills: clear, empathetic, human, and polished.
• Typing: Strong typing speed and accuracy for real-time chat.
• Multitasking: Demonstrated ability to multitask across conversations without sacrificing quality.
• De-Escalation: Proven ability to de-escalate situations and respond with empathy.
• Judgment: Strong judgment and problem-solving skills, able to resolve issues without over-escalating.
• Tools: Experience with, or the ability to quickly learn, CRM platforms (such as Gorgias or similar), Google Workspace, and Slack or similar communication tools.
• Quick Learner: Learns fast and is comfortable being trained on the client's tools and processes; durable skills matter more than an exact match.
• Performance Environment: Comfort operating in a performance-driven environment (CSAT, response time, QA).
• Durable Skills: High emotional intelligence, a strong ownership mindset, a bias toward action, attention to detail, adaptability, customer-first thinking, and a continuous-improvement mindset.
• Availability: Part‑time, phone-enabled shift: 1:00 PM – 5:30 PM EST, Monday to Friday (4 working hours, with a 30‑minute lunch).

Bonus Points if:

• You have a background in hospitality, concierge, or other service-first environments (hotels, travel, luxury service).
• You have experience in ecommerce or DTC brands.
• You have exposure to conversion-focused support or sales-assisted CX.
• You have experience with cancel/save or retention workflows.
• You are familiar with AI tools for drafting or refining communication, with strong QA judgment.
• You have experience supporting emotionally sensitive customer interactions.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.