The Behavioral Health Utilization Management team provides utilization management and support for members seeking behavioral health treatment. The BHT Clinical Services Coordinator will report to the Supervisor of Behavioral Health Utilization Management. In this role you will assist the member, family and/or caregiver, and provider in the treatment and management of BHT services, in consultation with a Board-Certified Behavior Analyst (BCBA).

Your Role

The Behavioral Health Utilization Management team provides utilization management and support for members seeking behavioral health treatment. The BHT Clinical Services Coordinator will report to the Supervisor of Behavioral Health Utilization Management. In this role you will assist the member, family and/or caregiver, and provider in the treatment and management of BHT services, in consultation with a Board-Certified Behavior Analyst (BCBA).

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work In this role, you will:

• Provide telephonic triage and care management assistance to members seeking access to the Behavioral Health Therapy (BHT) benefit
• Process faxed/phoned in authorization requests, UM/CM requests and/or calls left on voicemail
• Select support for Case Manager such as mailings, surveys
• Data entry including authorization forms, high risk member information, verbal HIPPA authorizations, information for case creation, in consultation with the Board-Certified Behavior Analyst (BCBA)
• Support to Advanced/Specialist Clinical Services Coordinator
• Assign initial EOA days, or triage to clinicians, based on established workflow
• Research member eligibility/benefits and provider networks
• Be responsible for establishing trusting relationships with members while providing person-centered support and services
• Provide members and/or family members with care coordination, generate referrals to contracted ancillary service providers and community agencies in collaboration with the member’s provider
• Document assessments, referrals, and case notes in the electronic case management and tracking systems within the established department guidelines

Qualifications

Your Knowledge and Experience

• Requires a minimum of 5 years of experience. May require vocational or technical education in addition to prior work experience
• Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education
• Requires a High School diploma or equivalent
• Bilingual English to Spanish
• Ability to enter data into the computer and extract information from databases required
• Excellent communication skills with individuals internal and external to BSC including physicians, members, patients, and service providers required
• Ability to assist the member, family and/or caregiver, and provider in the treatment and management of BHT services, in consultation with a Board-Certified Behavior Analyst (BCBA) required
• Ability to identify problems and work towards problem resolution independently, seeking guidance as needed
• Ability to represent the health plan in a professional and knowledgeable fashion
• Ability to express ideas clearly in both written and oral communications

Hybrid Virtual Work This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.

About the Team

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.