Zone Manager – Parts and Service

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Job Description:

  • This is a people leader role with direct responsibility for leading, coaching, and developing a team in support of GM’s dealer network across the Southeast Region.
  • They will lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration.
  • Develop a Team of Sales and Service Professionals and take extreme ownership of the core values of the GM brands.
  • Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity.
  • Create a customer centric culture of empowerment, results focused mindset and drive change management.
  • Extreme ownership of Zone Revenue, Retention & Customer Experience.
  • Lead and manage the Zone team to execute activities and achieve performance goals.
  • Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly.
  • Evaluate processes, systems, and tools to make adjustments.
  • Responsible for driving revenue growth and achieving KPIs.
  • Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic.
  • Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation.
  • KPIs: SRT sales objective, NPS, Field Action Completion, STS Training, EV Training & Compliance, Service Lane Excellence, Work Place of Choice Engagement, Direct Leaders Index, Participation.

Requirements:

  • Bachelor’s Degree
  • 7 years of relevant experience
  • 5+ years of experience leading, guiding and improving dealership fixed operations, driving profitable growth and 5 + years of Leading, Coaching and Developing People in the Automotive Industry.
  • Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
  • Advanced knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems Dealer Operating Report & Fixed Analysis Tools Dealer profit department’s structure and interconnectivity
  • Consultative Selling Skills
  • Effective oral and written persuasive and informative communication skills
  • Ability to travel 70% of the time within the assigned zone, quarterly travels to the regional office in Alpharetta, GA.

Benefits:

  • medical
  • dental
  • vision
  • Health Savings Account
  • Flexible Spending Accounts
  • retirement savings plan
  • sickness and accident benefits
  • life insurance
  • paid vacation & holidays
  • tuition assistance programs
  • employee assistance program
  • GM vehicle discounts
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