Overview

The Teller is responsible for assisting customers with their financial transactions, providing excellent customer service, and maintaining accuracy in all banking operations. The teller processes deposits, withdrawals, loan payments, and other account-related services while adhering to banking regulations and internal policies.

CrossFirst Bank will now operate as a separate subsidiary but will merge with Busey Bank, at the end of June. At that time, it will take on the Busey Bank brand. 

As part of our merger process, we are combining our postings. To review or apply for a position, you will be directed to CrossFirst Bank.

Customer Service

• Greet customers and provide assistance in a friendly and professional manner.
• Address customer inquiries and resolve concerns related to their accounts and banking services.
• Offer information about bank products and services, including promotions, new accounts, loans, and credit cards.

Transaction Processing

• Process customer deposits, withdrawals, check cashing, and account transfers.
• Verify customer identities and ensure transaction accuracy.
• Balance cash drawers and maintain proper records of all transactions.
• Ensure compliance with all applicable banking policies, procedures, and regulations.

Cash Handling

• Accurately count, handle, and safeguard cash and other negotiable instruments.
• Detect counterfeit currency or suspicious transactions and report them to the appropriate authorities.

Account Management

• Assist customers with account inquiries, including balances, statements, and transaction history.
• Support customers in completing forms for various banking requests (e.g., stop payments, account closures).
• Process loan payments and assist with basic loan inquiries.

Sales and Referrals

• Identify opportunities to promote additional bank services and products that meet customer needs.
• Refer customers to other departments (e.g., loans, investments, credit) when appropriate.

Compliance and Security

• Ensure all transactions are completed in compliance with the bank’s policies and legal regulations.
• Maintain the confidentiality of customer information.
• Report suspicious activities or potential fraud.

Administrative Tasks

• Maintain accurate records and documentation of all transactions.
• Assist with reconciling daily transactions and balancing the cash drawer. 

• Knowledge of:
  • Strong sales and customer service skills
  • Strong oral and written communication skills
  • Basic math and accounting functions
• Ability to:
  • Accurately count money
  • Perform duties and make decisions under frequent time pressures
  • Stand for extended periods of time
  • Lift 50 pounds
• Education and Training:
  • Eventual procurement of High School diploma.
  • Requires knowledge of Microsoft Office

Busey will operate CrossFirst Bank as a separate banking subsidiary of Busey until it is merged with Busey Bank, which is expected to occur in June 2025.

Application deadline: May 20, 2025