Service Desk Analyst – Overseas

Other Jobs To Apply

No other job posts for this day.

Social network you want to login/join with: Service Desk Analyst – Overseas, Wembley col-narrow-left Client: Location: Wembley, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 4c2343386bf8 Job Views: 2 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Key Accountabilities Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To take ownership of user Incidents and be proactive when dealing with user issues To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected To capture accurate and truthful information from users on all incidents & requests, ensuring CI relationships are highlighted (Asset Management) Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex calls having captured all relevant information in the ticket To work with 3rd party technical support where incidents or requests require To highlight trends and major incidents to 1st line team leader immediately Measures Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis Maintain an acceptable level of service to the customers and business Meeting SLA’s as agreed within yearly objectives (calls logged/resolved, Answer rate/Abandon etc) Consistent and reliable service delivered against all types of incidents & service requests To correctly categorise incidents and set applicable priorities by impact vs severity Consistent approach to all service desk calls Ability to escalate complex service issues To maintain and deliver IT knowledge and process documentation where required Personal specification Skills Excellent telephone & customer service manner Good understanding of IT hardware set-up and configuration Focused on quality Self-motivated Excellent interpersonal skills Good organisational skills to ensure that company processes and procedures are put in place Education Advantageous ITIL Foundation (v3) or similar Industry IT standard certification (MCP or similar) Minimum 1 year previous support experience within an IT support environment or similar role supporting customers Experience with using and troubleshooting Microsoft Office 2010 (2013) with emphasis on MS Outlook, MS Word, MS Excel and MS PowerPoint Experience with using and troubleshooting Windows 10/x & MacOS X An understanding of ITIL, ITIL’s framework and how this applies to the IT Function Experience in supporting Users in a Citrix Environment or remote desktop tools #J-18808-Ljbffr Salary: GBP 28800 - 48000 per year

Back to blog

Other Jobs To Apply

Remote Part-Time Weekend Support

Watch Netflix (Tagger): $12-$46

Remote Customer Service Rep - Starts at 19 per Hour - Full-time / Part-time

PART TIME Evening Call Center Representative ($20) (Remote)

Remote Certified Medical Assistant (Contract / Part Time)

Remote Work From Home Administrative Assistant Admin - Part Time Panelists Needed

**Dedicated Overnight Customer Care Representative – Remote Live Chat Support Specialist (No Experience Needed) – Join arenaflex**

Netflix Careers | Latest Movie Reviewer Job Work From Home | Jobsarabi.com

Remote Transcriptionist: Flexible Hours & Fast, Accurate Transcripts

**Experienced Overnight Remote Chat Support Representative – Flexible Night Shift, $25–$35/hr, Work from Home**

Apparel & Fashion Product Tester (Remote Side-Hustle)

Remote Online Typist, Data Entry Specialist, and reputed company – High‑Speed Typing, Precision Data Management, and Audio Transcription – Join arenaflex’s Dynamic Remote Team

Live Chat Jobs - Remote Position (Up to $35/hour) - No Degree Required, No Experience Necessary

Moderator Jobs | $25–$35/Hour Remote Content Moderator – Entry-Level, Fully Work-from-Home

Brooklyn:Warehouse Associate-Stower(Full-time,$19-$22/hr) | Hiring

Data Entry Specialist at Fedex

Remote Night Jobs | $25–$35/Hour Work-from-Home After Dark – No Experience or Phone Calls Required

Online Now Hiring Disney Remote At Home Entry Level Assistantthe

Online Data Entry Opportunities for Teens - Work from Home and Kickstart Your Career

Watch Netflix (Tagger): $12-$46

(No Experience/ Entry Level) Netflix Virtual Assistant Jobs for Teens – Join Our Team

car spare parts salesman(specialised in American cars)

Remote Chat Support Specialist – No Degree Needed | Work From Home | $25-$35/reputed company company Pay | Immediate Hiring at arenaflex

Warehouse Associate (PT or FT flex schedules)

Part-time Online Data Entry Clerk - Entry Level (Remote)

Contract Specialist (Excel / Data Entry) - Remote

Tampa:Order Picker-Fulfillment(Full-time,$19-$23/hr) | Hiring

Remote Data Entry Clerk | Flexible Part-Time, Weekly Pay

Southwest Airlines Customer Remote Jobs From Home - Part Time

Ocala Full-time Dock Worker-Unloader | Hiring

Ocala Full-time Role:Delivery Driver

Weekend Shift:Inflight Service Specialist-Atlanta

Start ASAP:Delta Airlines Flight Attendant(Atlanta)

Warehouse and Data Entry Clerk Sun 8am--5pm Mon-Thurs 8am-4:30pm OT as needed

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Remote Appointment Setter – Office Water Coolers (Warm Leads, Hourly + Bonus) - Contract to Hire

Delta Airlines Remote Customer Support - Work From Your Own Home

Oil Rigger

Automotive Field Representative (Remote)

Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

Work from Home Customer Support (Chat Operator / No Phone)

Senior Remote Executive Assistant: Calendar & Scheduling

Online Data Analyst - Fully Remote Position

Strategy & Planning Manager, Resource Allocation

Customer Support Jobs No Phone Flexible Schedule – reputed company | $25–$35/hr

Remote Telehealth Nurse (Nights & Weekends)

Remote Beginner Product Reviewer Mobile Apps (Flexible Hours)

Fulfillment Center Associate (Work from Home - Full Time)

Work At Home Data Entry - Remote - Admin Assistant

Entry Level Review Writer Easy Phone Job - No Experience Required

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...