Senior Staff Representative - Quality Assurance ( REMOTE)

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# Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. # Come join us to create what’s next. Let’s define tomorrow, together. ## Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. ## Job Overview and Responsibilities Responsible for the accomplishment of audits and / or investigations on behalf of United in direct support of the Code of Federal Regulations Title 14, Part 121.373 (Continuing Analysis and Surveillance System), and the applicable United and supporting regulatory requirements. Performs on-site and external compliance audits, approvals, and/or surveillance activities associated with the methods, practices, and procedures utilized within Technical Operations and external support agencies. Perform risk assessments, generate audit reports, monitor corrective actions, and follow-up as necessary to ensure program compliance and that acceptable quality levels are maintained. Support United continuous improvement initiatives by conducting assessments for operational compliance and performance to applicable regulations, company policies and procedures primarily encompassing engineering, inspection, maintenance, aircraft records, part procurement and manufacturing, fueling, and other technical programs. Participates in other duties as assigned by the Sr. Manager or Director of Quality Assurance. Responsible for the Surveillance Requirements of the Continuing Analysis and Surveillance System per applicable UA and regulatory requirements Conduct investigations through interviews, data analysis, evidence collection and factual documentation Document and report findings, and ensure corrective actions are initiated. Integrate SMS principles into surveillance activities including identification of hazards of high safety and regulatory compliance risks Validate root causes, corrective and preventive actions Collaborate with relevant organizations to finalize audit conclusions, secure commitments and create final investigation report Provide regulatory guidance and support CASS Review Board (CRB) on technical matters Actively participate in industry or regulatory meetings as the designated company representative, and maintains liaison with the FAA or other regulatory agencies in routine matters Interface with senior management through reports, presentations and constructive feedback. This opportunity is 100% remote with 50% travel. ## Qualifications What’s needed to succeed (Minimum Qualifications): - Bachelor's degree in aviation, engineering, technology or related work or military experience - Two years' experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance - Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements - Familiar with engineering documents, drawings, AMM's, IPCs, and WDMs - Proficiency with Microsoft Office applications and demonstrated experience learning Company-specific platforms - Must be legally authorized to work in the United States for any employer without sponsorship - Successful completion of interview required to meet job qualification - Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): - American Society of Quality or Six Sigma Green Belt certification; FAA Airframe or Powerplant License - Three years' experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance; experience in engineering and/or quality assurance auditing and risk assessment skills; experience writing policies and procedures. - Knowledge of data analysis and visualization software (i.e., Palantir, Spotfire, and/or SQL) - Knowledge of process mapping, measurement and improvement techniques The base pay range for this role is $89,965.00 to $117,212.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [JobAccommodations@united.com](mailto:JobAccommodations@united.com) --- _This job was found on [bandana.com](

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...