Senior ServiceNow Developer (ITSM, CMDB, Platform)
The Senior ServiceNow Developer will support the ongoing development, enhancement, and
optimization of the ServiceNow platform, focusing on ITSM and CMDB capabilities, advanced Service
Catalog development, and third-party integrations. Working under the guidance of the
ServiceNow Architect, this individual will bring a highly detail-oriented and methodical
approach to delivery, ensuring that all solutions are backed by rigorous testing practices
aligned with strict technical standards.

Key Responsibilities

Core Development & Integrations
●​ Design, develop, test, and deploy ServiceNow configurations, custom applications, and
automated workflows.
●​ Build complex, advanced Service Catalog items, including sophisticated catalog client
scripts, UI policies, flow designer automations, and multi-stage fulfillment processes.
●​ Support ongoing improvements, upgrades, and optimization of core ServiceNow ITSM
modules (Incident, Problem, Change, Request, and Knowledge Management). Also CMDB modules.
Quality Assurance & Thorough Testing
●​ Execute detailed unit, integration, and regression testing to identify edge cases, validate
data integrity, and ensure zero-defect deployments.
●​ Maintain and refine update sets, code review checklists, release processes, and
comprehensive technical documentation with meticulous attention to detail.
●​ Collaborate with the architect and business analysts to translate complex functional
requirements into highly accurate technical designs, paying close attention to data logic
and system dependencies.

Required Qualifications

●​ 5–7 years of hands-on experience developing and configuring on the ServiceNow
platform.
●​ Detail-oriented mindset with a proven track record of writing clean, efficient,
well-documented code and minutely validating system impacts.
●​ Deep experience in comprehensive testing methodologies, including drafting detailed
test scripts, executing user acceptance testing (UAT) support, and managing defect
remediation.
●​ Proven experience building advanced Service Catalog items and complex workflows.
●​ Strong background in designing and implementing integrations with third-party systems.
●​ ServiceNow Certified Application Developer (CAD).
●​ At least one Certified Implementation Specialist (CIS) certification — ITSM and CMDB preferred.
●​ Expert-level proficiency in ServiceNow scripting (server-side and client-side JavaScript,
Glide APIs, Business Rules, Script Includes, etc.).
●​ Deep understanding of ServiceNow development best practices (application scoping,
, data segregation, performance optimization).
●​ Familiarity with Agile and Scrum development methodologies.

Preferred Skills

●​ Prior experience in federal or defense contracting environments.
●​ Familiarity with release coordination, version control, and automated testing strategies
within ServiceNow.
●​ Experience with developing and maintaining secure integrations between ServiceNow
and third-party systems using REST/SOAP web services, IntegrationHub, and custom
APIs.
●​ Hands-on proficiency with the ServiceNow Automated Test Framework (ATF).