Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.<br><br>Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.<br><br>This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.<br><br>We are looking for a compassionate and knowledgeable Telehealth Veterinary Nurse to provide remote support to our members through chat and phone communications. The successful candidate will work closely with veterinarians, veterinary technicians, and other healthcare professionals to deliver exceptional telehealth services and support to our members. This position is remote and will report directly to Small Door’s Telehealth Manager. To ensure expanded coverage for our members, all Telehealth Nurses will have a fixed weekly schedule.<br><br><strong><strong>What You’ll Do<br><br></strong></strong><ul><li>Engage with Small Door members through text-based chat and phone to provide telehealth services and member support</li><li>Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication</li><li>Independently handle and resolve tasks, adhering to high-quality standards and deadlines</li><li>Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings</li><li>Utilization of your clinical training and opportunities to give personalized care to patients virtually. </li><li>Maintaining accurate medical records and communication documentation</li><li>Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals</li><li>Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks</li><li>Lead, model, and exemplify Small Door experience standards</li><li>Support administrative workflows, including insurance claims submissions, medical record requests, and other member-related administrative tasks<br><br></li></ul><strong><strong>Who You Are<br><br></strong></strong><ul><li>5+ years of experience as a LVT/RVT/CVT</li><li>Ability to triage; knowledge of recognizing medical emergencies and illnesses</li><li>A drive to work for a company with a startup mindset, breaking tradition</li><li>Problem-solving self-starter who can both work independently and is also a team player</li><li>Excellent communication skills and highly organized with strong attention to detail</li><li>Customer service mindset, highly empathetic and compassionate</li><li>Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)</li><li>Must be able to work flexible/non-traditional hours including weekends and holidays</li><li>Passion and a love for animals (especially cats and dogs!)<br><br></li></ul><strong><strong>What you'll get<br><br></strong></strong><ul><li>Competitive salary ($18/hour) + an additional $2/hour for hours worked between 10 PM - 6 AM EST. </li><li>An opportunity to make a real impact on the people around you</li><li>A collaborative group of people who live our core values and have your back<br><br></li></ul>Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.<br><br>