[Remote] Technical Support / IT Help Desk, Entry Level

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Note: The job is a remote job and is open to candidates in USA. Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. Jobright.ai is looking for an Entry-Level Technical Support / IT Help Desk Specialist to help users resolve technical issues and use our AI-powered job search platform successfully.


Responsibilities

  • Provide first-line technical support through chat, email, and support tickets
  • Troubleshoot account, browser, device, login, and product issues
  • Reproduce reported problems and collect relevant technical details
  • Guide users through clear, step-by-step solutions
  • Escalate confirmed bugs and complex issues to engineering teams
  • Document resolutions and maintain internal knowledge-base articles
  • Track recurring technical issues and identify opportunities for improvement
  • Follow security, privacy, and data-handling procedures

Skills

  • Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area
  • Understanding of operating systems, browsers, networks, and common software issues
  • Strong troubleshooting and analytical skills
  • Ability to explain technical concepts clearly to non-technical users
  • Strong written and verbal communication skills
  • Ability to work remotely within Canada
  • Previous help desk, technical support, or customer service experience
  • Familiarity with ticketing systems, remote support tools, or CRM platforms
  • Basic knowledge of APIs, logs, browser developer tools, or SQL
  • Relevant certifications such as CompTIA A+ or Google IT Support
  • Interest in AI products and startup environments

Benefits

  • Work closely with customer support, product, and engineering teams
  • Develop practical technical and troubleshooting experience
  • Directly improve the reliability of the user experience
  • Ability to work remotely within Canada

Company Overview

  • Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. It was founded in 2023, and is headquartered in Santa Clara, California, USA, with a workforce of 2-10 employees. Its website is

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