Note: The job is a remote job and is open to candidates in USA. McDonald’s is a global restaurant and technology company advancing digital transformation through enterprise platforms and emerging technologies. The Sr. Manager, Solutions Architecture, ServiceNow will lead the platform solutions architecture team, define the global ServiceNow architectural strategy, and oversee scalable solutions across IT, HR, Finance, Procurement, Cybersecurity, Legal, and other enterprise functions.

Responsibilities

• Lead and Mentor a Team: Hire, guide, and manage a high-performing, remote-first team of ServiceNow solutions architects, fostering continuous learning and engineering excellence
• Define Architectural Vision: Develop, govern, and maintain the long-term architectural roadmap for the ServiceNow platform, ensuring technology capabilities scale alongside enterprise growth
• Drive AI Architecture Strategy: Oversee the architectural strategy for AI-powered services on the platform, including the governance, safety, and integration of Now Assist, NLP models, and our virtual assistant, Otto
• Architect Cross-Functional Workflows: Partner with leaders in HR, Finance, Cybersecurity, Legal, and Procurement to design unified, multi-suite solutions (such as HRSD, SecOps, GRC, and custom scoped applications)
• Enforce Platform Governance: Champion 'Golden Instance' principles and enforce rigorous design-review standards to minimize technical debt and maintain upgrade readiness
• Coordinate Strategic Partnerships: Oversee technical relationships with platform vendors, implementation partners, and external consulting teams to ensure high-quality delivery
• Optimize Enterprise Integration: Govern global platform integration patterns, ensuring secure, high-performance API connections via IntegrationHub and enterprise middleware
• Champion Employee Workflows: Architect scalable Employee Workflows that modernize workplace services, enterprise onboarding, and shared-services

Skills

• 8+ years of professional experience in IT, Software Engineering, or Enterprise Architecture
• 3+ years of experience in ServiceNow platform design, solution architecture, or technical leadership roles within a large, global enterprise
• Demonstrated experience managing or mentoring technical teams of developers or architects in a complex, remote-first environment
• Broad design experience with multi-suite ServiceNow products beyond IT, including HRSD, SecOps, IRM/GRC, App Engine, or custom-scoped portals
• Experience guiding strategy and implementation for AI-powered features, conversationalagents (such as Otto), or predictive analytics
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• Strong communication and stakeholder management skills, with a proven ability to align technical and non-technical business leaders
• Ability to formulate long-term platform strategies and influence technology choices across diverse business divisions
• Advanced understanding of generative AI architectures, automated agent hand-offs, and natural language platforms
• Experience leading and holding system integrators, partners, and contractors accountable to strict platform quality standards
• Strong understanding of automated deployment pipelines, instance synchronization, and modern development lifecycles on the ServiceNow platform
• ServiceNow Certified System Administrator (CSA): Preferred
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS): Highly desirable

Benefits

• Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
• Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
• This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
• Remote leadership role
• Remote-first team

Company Overview

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