Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Under general supervision, the Radiology Scheduler provides compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities. This Work from Home role serves as a primary point of contact for patient imaging needs within a high-volume contact center environment, requiring efficiency, strong critical thinking, and attention to detail while managing complex, high touch interactions and adhering to healthcare protocols. The Radiology Scheduler is a key contributor within the Contact Center, combining advanced customer service skills with subject matter knowledge of radiology workflows, medical terminology, and multiple scheduling systems. The role requires ongoing training and cross training to build and maintain proficiency and accuracy across all radiology modalities, systems, and client specific workflows, while demonstrating understanding of and compliance with contact center performance metrics (including adherence, quality, attendance, and service levels) and maintaining all quality, performance, and privacy standards. - Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving within defined workflows and escalation guidelines - Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities, including but not limited to: - Mammography / Breast Imaging - MRI - CT - Ultrasound - DEXA - Fluoroscopy - Other related imaging services - Accurately document all patient interactions, updates, and outcomes simultaneously in designated CRM and scheduling systems - Serve as a knowledge resource for patients by addressing questions related to imaging procedures, preparation instructions, provider orders, and general radiology information - Demonstrate professionalism, empathy, and accuracy in all interactions, including those involving sensitive medical or insurance information - Confirm and document insurance information according to established guidelines and client protocols - Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed - Make outbound calls to schedule, follow up, or resolve imaging appointment needs - Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies at all times - Participate in regular coaching, quality reviews, and performance improvement activities - Remain flexible to support varying clients, departments, or workflows based on business needs - Perform additional duties as assigned Qualifications - High School diploma or GED required - Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required.Understanding of and compliance with contact center performance metrics (e.g., adherence, quality, attendance, service levels) - Ability to type at least 35–40 words per minute - Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel - Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and client specific tools - Strong problem solving, multitasking, organizational, and communication skills - Working knowledge of medical terminology and healthcare processes is preferred - Ability to accept and implement feedback and adapt to change Flexibility to work assigned schedules, including evenings, weekends, or holidays as required Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Rep role is $16.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. #INDNONC