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<p><span style="color:#000000"><b>Site Reliability Engineer (SRE) - Remote</b></span></p><p style="color:!important"><span style="color:#000000"><b>Overview</b><br>As a Site Reliability Engineer (SRE) at Altera, you will be responsible for ensuring the reliability, scalability, and performance of our hosted healthcare platforms. This role blends software and systems engineering to enhance service availability, automate operations, and improve the customer experience. You will act as a technical leader in monitoring, troubleshooting, incident response, and continuous improvement across our cloud and hybrid environments.</span></p><p style="color:!important"><span style="color:#000000"><b>Key Responsibilities</b></span></p><ul><li><span style="color:#000000">Maintain and improve the reliability, availability, and performance of our production environments.</span></li><li><span style="color:#000000">Lead the investigation and resolution of complex application, database, and infrastructure issues.</span></li><li><span style="color:#000000">Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences.</span></li><li><span style="color:#000000">Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments.</span></li><li><span style="color:#000000">Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers.</span></li><li><span style="color:#000000">Automate operational tasks using scripting and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Infrastructure-as-Code</span> (IaC) to improve efficiency.</span></li><li><span style="color:#000000">Partner with engineering and cloud teams to refine deployment, monitoring, and support processes.</span></li><li><span style="color:#000000">Provide technical leadership during major incidents and act as a key escalation point for critical issues.</span></li></ul><p style="color:!important"><span style="color:#000000"><b>Qualifications</b></span></p><p style="color:!important"><span style="color:#000000"><b>Experience:</b></span></p><ul><li><span style="color:#000000">7+ years of experience supporting enterprise applications, infrastructure, or cloud environments.</span></li><li><span style="color:#000000"><b>Monitoring & Observability:</b> Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic.</span></li><li><span style="color:#000000"><b>Microsoft Stack:</b> Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon.</span></li><li><span style="color:#000000"><b>Database Skills:</b> Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups.</span></li><li><span style="color:#000000"><b>Cloud & Networking:</b> Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls).</span></li><li><span style="color:#000000"><b>ITSM & ITIL:</b> Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles.</span></li></ul><p style="color:!important"><span style="color:#000000"><b>Preferred Skills:</b></span></p><ul><li><span style="color:#000000">Scripting with PowerShell, Python, or similar languages.</span></li><li><span style="color:#000000">Infrastructure as Code (Terraform, ARM Templates, Bicep).</span></li><li><span style="color:#000000">CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions).</span></li><li><span style="color:#000000">Experience with Kubernetes and containerized workloads.</span></li><li><span style="color:#000000">Experience implementing SLOs, SLIs, and Error Budgets.</span></li><li><span style="color:#000000">Experience in a healthcare technology or patient care environment.</span></li></ul><p style="color:!important"><span style="color:#000000"><b>Education:</b></span></p><ul><li><span style="color:#000000">Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered.</span></li></ul><p style="color:!important"><span style="color:#000000"><b>Working Arrangements</b></span></p><ul><li><span style="color:#000000">This is a remote position open to candidates within the United States.</span></li><li><span style="color:#000000">You will participate in an on-call rotation to support our 24x7 healthcare environment.</span></li><li><span style="color:#000000">Occasional after-hours work is required for activations, upgrades, and major incidents.</span></li></ul><p style="color:!important"><span style="color:#000000"><b>Travel</b></span></p><ul><li><span style="color:#000000">Travel is not a requirement for this role.</span></li></ul><br><p style="color:!important"><span style="color:#000000"><b>Why Altera?</b><br>At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.</span></p>

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