<p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Position Summary:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.</span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><br><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Essential Job Functions: </strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Professional Demeanor:</strong><br>An Admission Coordinator must possess the ability to maintain a professional demeanor at all times. An Admission Coordinator is generally the first contact with Discovery, and must hold to a high standard of communication, behavior and attitude when communicating with clients and other professionals.</span></p> <ul> <li style="line-height: normal; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Be respectful and courtesy in all verbal, written and face-face communications</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Possess the knowledge of program and protocols while exuding confidence of such</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintain confidentiality and integrity of staff, clients and referrals </span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Interpersonal Skills:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">An Admission Coordinator must possess exemplary interpersonal skills in order to effectively communicate with clients, referrals and other program staff.</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrate proper and respectful interpersonal communication at all times</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to work as an active team member at all times</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Maintain appropriate eye contact when speaking and listening</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Sit attentively in meetings</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Respect boundaries of others unspoken and spoken </span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">No use of cell phones in meetings unless specific permission is granted</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Actively solicit feedback about performance</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrate a willingness to learn</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to problem solve from a solution based place</span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Communication:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">An Admission Coordinator must possess excellent communication skills in order to facilitate a discussion, educate and convert the client. These skills include:</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Welcome caller in an inviting and receptive manner</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Introduce oneself and initiate a dialog with the caller </span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Speak clearly and concisely</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrate active listening skills</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Convey authentic empathy and compassion through words and tone of voice</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Able to communicate effectively the compelling features of the program</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Communicate effectively w/ program directors, medical doctors and directors</span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Time Management:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">An Admission Coordinator must possess the ability to properly and effectively prioritize their work.  An Admission Coordinator must adhere to the timelines set forth on daily tasks, and special projects assigned to them.</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to manage daily work within acceptable departmental time frames</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Prioritize case work in a manner that serves the highest good of clients and program</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrate ability to complete Special Projects; meeting or exceeding time frames </span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Teamwork:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">An Admission Coordinator must be a team player and exhibit a supportive team approach to all tasks. The Coordinator is an integral part of the program team and must conduct themselves as such at all times.</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Apply a team approach to daily work</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Communicate effectively with team members</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Promptly respond to requests from team members</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Be open and available to all team members while possessing a positive attitude</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Awareness of team members need for assistance and offer said assistance</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Take constructive criticism/feedback offered by supervisor sand team members and apply it</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Actively participate in sharing successes with team</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Treat all other program staff as team members sharing a common goal</span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Organization:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">An Admission Coordinator is required to possess the ability to organize their work space, and work product in a manner that promotes efficiency and order.</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Maintain a neat and orderly work station</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Follow the checklist to ensure all steps to an admission have been properly taken</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Maintain accurate and up to date record</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Daily update of all resident data</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Keep all active files in a neat and orderly fashion for ready access by co-workers</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Promptly file all closed/admitted cases upon completion in the appropriate departmental file cabinet</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Keep referral information up to date and in an accessible location.</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Keep all training information in their Admissions Binder for easy reference</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Possess an active and up to calendar or events and tasks readily available </span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Conversion Skills:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">An Admission Coordinator understands there are key elements in every conversation that lead a caller toward a Commitment to Care.  Mastery of such key elements are termed conversion skills. An Admission Coordinator is to possess refined conversion skills, and have the ability to teach and demonstrate said skills.</span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Possesses knowledge of steps to achieve a commitment for care</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to demonstrate active listening skills</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to connect with clients, families and referral sources through effective rapport building </span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Effectively discern if a caller meets initial criteria (within 2-3 minutes) </span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Efficiently refer caller out to network partners if and when they fail to qualify</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Identify and investigate all flags that could disqualify a client</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Knowledge and articulation of program features, advantages & benefits</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Speak passionately about the program while controlling the flow and direction of the call</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to end a qualified or unqualified call with client feeling we are serving their highest needs and best interests.</span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Technical Skills:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">An Admission Coordinator is required to perform several key functions and display mastery of Customer Relationship Management (CRM) software, and successful coordination of all required admission paperwork/records/communication in both verbal and written form.</span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>SalesForce:</strong></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to talk and type</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Accurate input</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to utilize all features efficiently ie uploading, scanning, emailing and forms</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Accurate and timely daily updates</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proper use of system reports and alerts</span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Prospect Calls:</strong></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Answer calls in an effective and professional manner</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to efficiently gather pertinent information in initial call while inputting in CRM</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Conscientious input of pre-admission data in CRM – repeating of number and spelling</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Obtain referral and treatment team information</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Gather all insurance info and promptly initiate verification process</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Knowledge and articulation of features, advantages and benefits of programing</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Place potential client on House Status Board</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Monitor benefit request to be sure we get it back in a timely manner</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Immediately notify family of benefits</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Keep family engaged in communication and informed of next steps</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Conduct pre-admission screenings </span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Gather medical data/records</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Gather clinical data and treatment team information</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Identify clinical or medical red flags and alert appropriate personnel</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Obtain appropriate approvals when indicated (medical, clinical, etc.)</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proper coordination with business office and management personnel to complete SCA</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Communication with house regarding admissions and  receive mutually agreeable admission time</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact </span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Update client status in CRM</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Generate EHR record for incoming client </span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Documentation:</strong></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Thorough and effective pre-admission screenings</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proper consents and records received and filed</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">House Status and reporting accuracy</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Admission paperwork complete and in compliance</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Accurate and timely notations in CRM and EHR and all supporting data uploaded</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Professionally written - correct email/fax/written correspondence utilizing departmental templates</span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong> </strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Core Competencies:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proficient in MS Office applications, which include Outlook, Word, Excel, and PowerPoint.</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to build and sustain trusting relationships with diverse individuals and groups.</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to maintain confidentiality of sensitive information and adhering to ethical standards.</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Actively offering assistance to team members when needed and celebrating team achievements collectively.</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to establish and maintain cooperative relationships with community-based organizations, patients, families, vendors, and other resources to promote client services, care, education, and advocacy.</span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong> </strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Knowledge, Education, & Experience:</strong></span></p> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">High School Diploma or equivalent</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Office etiquette</span></li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint) </span></li> </ul> <p style="margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">      </span></p> <div style="font-stretch: inherit; font-size: 12pt; line-height: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0in; padding: 0px; vertical-align: baseline; color: #000000; white-space: normal; background-color: #ffffff; border: 0px none currentcolor;"><strong data-olk-copy-source="MessageBody">Employment Status: </strong>Full-Time</div> <div style="font-stretch: inherit; font-size: 12pt; line-height: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0in; padding: 0px; vertical-align: baseline; color: #000000; white-space: normal; background-color: #ffffff; border: 0px none currentcolor;"><strong>Schedule: </strong>Monday-Friday</div> <div style="font-stretch: inherit; font-size: 12pt; line-height: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0in; padding: 0px; vertical-align: baseline; color: #000000; white-space: normal; background-color: #ffffff; border: 0px none currentcolor;"><strong>Work Location: </strong>Remote - Must be local in<strong> </strong>Southern CA or Texas.</div> <div style="font-stretch: inherit; font-size: 12pt; line-height: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0in; padding: 0px; vertical-align: baseline; color: #000000; white-space: normal; background-color: #ffffff; border: 0px none currentcolor;"><strong>Compensation: Pay Range: </strong>$23-27/hr. </div>