Operations Engineer

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<p><span>Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.<span>  </span>Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.</span></p><p></p><p></p><p><b>Who We're Looking For</b></p>The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud).<p>-</p><p><b>Some of What You'll Do</b></p><div><div><p><b><span>Scope of the Role:</span></b><span> </span></p></div><div><ul><li><p><b><span>Direct Reports: </span></b><span><span>This is an individual contributor role with no direct reports</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>Key Responsibilities:</span></b><span> </span></p></div><div><ul><li><p><span><span>Provide</span><span> escalated technical support for complex technical issues which may include leading problem management cases and </span><span>providing</span></span><span><span> management status. </span></span><span> </span></p></li><li><p><span><span>Coordinate escalated support cases and lead </span><span>appropriate internal</span><span> technical resources and/or </span><span>third-party</span></span><span><span> vendors to resolution.</span></span><span> </span></p></li><li><p><span><span>Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s).</span></span><span> </span></p></li><li><p><span><span>Install, monitor, </span><span>maintain</span><span>, support, and </span><span>optimize</span></span><span><span> all production server hardware and software. </span></span><span> </span></p></li><li><p><span><span>Participat</span><span>e </span><span>in the ticket review </span><span>process </span><span>and </span><span>p</span><span>rovid</span><span>e</span><span> severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>A</span><span>nalyze </span><span>metrics and identify the possible reasons for any achievements or deviations.</span></span><span> </span></p></li><li><p><span><span>Action plan and </span><span>execut</span><span>e</span><span> </span><span>for the feedback received from customer</span><span>s</span><span>.</span></span><span> </span></p></li><li><p><span><span>Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.</span></span><span> </span></p></li><li><p><span><span>Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.</span></span><span> </span></p></li><li><p><span><span>Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.</span></span><span> </span></p></li><li><p><span><span>Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.</span></span><span> </span></p></li><li><p><span><span>Error research based on the warnings, errors available in the production logs.</span></span><span> </span></p></li><li><p><span><span>Prioritize the production issues by analyzing the logs, database entries and processes.</span></span><span> </span></p></li><li><p><span><span>Perform User Acceptance Test in the production environment and perform relevant error research</span><span>.</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Experience, Education and Certification:</span></b><span> </span></p></div><div><ul><li><p><span><span>Bachelor degree in computer science, electronics or telecommunication</span><span> or equivalent work experience.</span></span><span> </span></p></li><li><p><span><span>2</span><span>+</span><span> years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.</span></span><span> </span></p></li><li><p><span><span>Certification on operating systems and databases (Preferred)</span></span><span> </span></p></li><li><p><span><span>Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>Additional Requirements:</span></b><span> </span></p></div></div><div><div><ul><li><p><span><span>Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients</span></span><span> </span></p></li><li><p><span><span>Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">techniques.    </span></span></span><span> </span></p></li></ul></div></div><p>-</p><p><b>Why You Should Join Us</b></p><p></p><p><span>Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.</span></p><p></p><p>At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.</p><p></p><p><b>Know someone at Syniverse?</b></p><p>Be sure to have them submit you as a referral <u>prior to applying</u> for this position.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...