Mission Success Manager

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Job Description:

  • Build deep relationships with customer technical and executive teams
  • Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews
  • Own high-severity technical escalations and coordinate cross-functional resolution with support and engineering teams
  • Navigate customers through technical implementation and the Authority to Operate / FedRAMP compliance processes
  • Own renewal and upsell opportunities to secure contract expansion and revenue retention
  • Synchronize feedback from deployed customers into product roadmap recommendations
  • Serve as the primary point of contact for a portfolio of commercial customers deploying on Game Warden
  • Coordinate between customers, engineering, security, and product to ensure authorization and secure deployment of SaaS solutions

Requirements:

  • 5+ years in customer/mission success, technical delivery, or related role, preferably supporting PaaS or cloud infrastructure in government contracts
  • Direct experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies
  • Ability to manage complex customer relationships, sometimes through ambiguity
  • Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks
  • Demonstrated understanding of IaaS, PaaS, and/or SaaS
  • Excellent communication skills and the ability to shift fluidly between technical and non-technical audiences
  • Direct experience managing customer relationships in an IaaS, PaaS, or SaaS environment
  • Experience in fast-paced startup environments
  • Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration
  • Candidates must reside in one of the approved hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; Dallas/Fort Worth, TX
  • U.S. citizenship
  • Currently obtaining a security clearance

Benefits:

  • Potential eligibility for equity awards
  • Discretionary bonuses
  • 100% employer-paid medical, dental, and vision coverage for you and your dependents
  • 401(k) with a 3% company contribution
  • Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more
  • Equity incentive plan
  • New hire technology and home office stipend
  • Annual professional development stipend
  • Flexible paid time off, plus all federal holidays
  • Generous parental leave
  • Flexible remote work opportunities
  • Employee referral bonus program
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...