Medical Billing Specialist

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<strong>About Us</strong><br><br><p style="margin: 0px;"><span style="font-size: 10pt;"><span style="font-family: Verdana, sans-serif; color: black;">A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need.  The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: <em>lead with heart, cultivate trust, go beyond.</em></span></span></p> <br><strong>Position Summary</strong><br><br><p style="margin: 0px;"><span style="font-size: 10pt;">Reporting to the Director of Healthcare Revenue Cycle Management, the Billing Specialist will handle all functions related to the collection of necessary claim documentation, claim submission, collections, and follow through on outstanding claims and cash applications. This individual will process all transactions relating to delinquent accounts, special adjustments, and/or write-offs, ensuring a smooth and accurate billing process. This individual will also lead regular cross functional meetings regarding consumer liability accounts, resolving billing and payment issues as needed.</span></p> <br><strong>What You Will Do</strong><br><br><ul><li><span style="font-family: verdana, geneva; font-size: 10pt;">Gather all information necessary to process consumer insurance claims; ensure billing accounts, patient demographic and insurance information are set up and entered accurately</span></li><li><span style="font-family: verdana, geneva; font-size: 10pt;">Prepare and analyze reports, ensuring billing deadlines are met; identify root causes of the claims not being paid on time</span></li><li><span style="font-family: verdana, geneva; font-size: 10pt;">Lead meetings with cross-functional teams regarding consumer liability accounts; resolve billing and payment issues as needed</span></li><li><span style="font-family: verdana, geneva; font-size: 10pt;">Monitor, track, and report on self-pay balances using the billing system; identify issues, and recommend necessary actions</span></li><li><span style="font-family: verdana, geneva; font-size: 10pt;">Post 835 payment files to the billing system and edit any unmatched payments to post</span></li><li><span style="font-family: verdana, geneva; font-size: 10pt;">Research and resolve billing discrepancies; resubmit rejected and denied claims if necessary, working with payers to resolve outstanding claims issues as needed</span></li><li><span style="font-family: verdana, geneva; font-size: 10pt;">Audit file submissions and work through any variances, collaborate with management team as needed</span></li><li><span style="font-family: verdana, geneva; font-size: 10pt;">Perform other duties as assigned</span></li></ul> <br><strong>What You Will Bring</strong><br><br><ul><li style="margin-bottom: 0in;"><span style="font-family: verdana, geneva; color: black; font-size: 10pt;">3-5 years in medical billing field; Knowledge/experience working with billing and payment cycles for medical accounts and analyzing accounts receivable reports is strongly desired </span></li><li style="margin-bottom: 0in;"><span style="font-family: verdana, geneva; color: black; font-size: 10pt;">Strong data entry skills required; must possess exceptional attention to detail and prioritization skills</span></li><li style="margin-bottom: 0in;"><span style="font-family: verdana, geneva; color: black; font-size: 10pt;">Working knowledge of insurance processes and terminology, including an understanding of EOBs, copays, coinsurance, deductibles, spenddowns, denial codes, and cost shares</span></li><li style="margin-bottom: 0in;"><span style="font-family: verdana, geneva; color: black; font-size: 10pt;">Experience working with Medicaid, private insurance, insurance verification, authorization and reimbursement preferred</span></li><li style="margin-bottom: 0in;"><span style="font-family: verdana, geneva; color: black; font-size: 10pt;">Strong organizational, communication and analytical skills</span></li><li style="margin-bottom: 0in;"><span style="font-family: verdana, geneva; color: black; font-size: 10pt;">Proficient in MS Office (particularly Excel) and medical billing software, with ability to work across multiple spreadsheets and systems</span></li><li style="margin-bottom: 0in;"><span style="font-family: verdana, geneva; color: black; font-size: 10pt;">Ability to multi-task in a changing and fast paced environment</span></li></ul> <br><strong>You'll Benefit From</strong><br><br><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;">At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: <a href="https://careforth.com/careers/#benefits" target="_blank" rel="noopener"><strong>https://careforth.com/careers/#benefits</strong></a></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;">The pay range for this position is $</span>40,560 - $56,784 OR 19.50 - 27.30/hr.</p><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;">The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.</span></p><p style="margin: 0px;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">#LI-Remote </span><span style="font-style: italic;">(Role is remote; however, we are unable to hire candidates residing in California)</span></p> <br><strong>Join Our Award Winning Team</strong><br><br><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Caregivers play a critical role in the future of healthcare—and so can you.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Apply now!</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"><iframe title="YouTube video player" src="//www.youtube.com/embed/5Qg-TNswC5I?si=kP0DF25HWDA64SyK" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen" data-mce-fragment="1"></iframe></span></p><p style="margin: 0px;"> </p><p style="margin: 0in;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #1d2228;">For more information, please visit </span><a href="https://careforth.com/" target="_blank" rel="noopener"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">www.Careforth.com</span></a><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #1d2228;">.</span></p><p style="margin: 0in;"> </p><p style="margin-bottom: 0in;"><span style="font-size: 8pt; color: black;">Careforth is an Equal Opportunity Employer*</span></p><p style="margin-bottom: .0001pt;"> </p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; color: #000000;"> <img src="https://seniorlink.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=130832&hashed=-750713739" alt="" width="157" height="79"> <img src="https://seniorlink.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=130828&hashed=597855342" alt="" width="88" height="90"><img src="https://seniorlink.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=56765&hashed=-1080282209" alt="" width="88" height="86"><img src="https://seniorlink.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=130827&hashed=-1237987505" alt="" width="76" height="91"><img src="https://seniorlink.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=90984&hashed=411835958" alt="" width="92" height="84"></span></p><p style="margin-bottom: .0001pt;"> </p><p style="margin: 0px;"><span style="font-size: 8.0pt; font-family: 'Verdana',sans-serif;">DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span></p><p style="margin-bottom: .0001pt;"> </p><p style="margin: 0px;"><span style="font-size: 8pt; font-family: Verdana, sans-serif;">*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.</span></p><p style="margin: 0px;"><span style="font-size: 8pt; font-family: Verdana, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: black;">Careforth strives to create experiences that are accessible and welcoming to everyone, including making </span><a href="https://careforth.com/" target="_blank" rel="noopener"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"><span style="font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: #015785;">www.careforth.com</span></span></a><span style="font-size: 8.0pt; font-family: 'Verdana',sans-serif; color: black;"> and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...