Marketing Operations Manager
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<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">About the role</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">We're looking for a </span><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Marketing Operations Manager</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> to join our team and own execution across our Aesthetics, Fertility, Audiology and Enterprise verticals — some of our fastest-growing and most strategically important areas of the business.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">This is a high-impact marketing operations and campaign execution role. You'll own enterprise and SMB marketing programs end-to-end, manage creative and contractor workflows, serve as the teams cross-functional project manager, and make sure nothing slips through the cracks. You'll work closely with our vertical leads on aesthetics and fertility/audiology, and play a key connective role between marketing, sales, and our practice partners.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">This is a role for someone who loves to execute, thrives on variety, and takes genuine pride in getting things done right. If you’re energized by fast-moving environments, take ownership of your work end-to-end, and care deeply about quality and detail — this is for you.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">What you'll do</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Campaign Execution & Lifecycle Marketing</strong></b></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Own enterprise OTB campaign creation, sending, and performance reporting for aesthetics and audiology accounts</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Support Senior Marketing Managers in email campaigns and lifecycle funnel experiments for new and existing practice partners</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Customize and update sales and patient-facing assets (decks, one-pagers, co-branded materials) by vertical</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Execute ongoing utilization outreach programs to drive funded volume across enterprise partners</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Support activation and onboarding marketing for new verticals (e.g., cosmetic dental) as the business expands</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Patient Marketing (for Practice)</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Own execution of patient-facing tools and educational materials requested by practices and reps — a high-volume, high-demand area</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Support borrower communication flows including repeat and expired patient outreach</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Execute lifecycle marketing campaigns for patient audiences</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Cross-Functional Project Management & Operational Support</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Serve as the team's primary cross-functional project manager — keeping campaigns on track and stakeholders aligned</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Support rep enablement by coordinating materials, tracking requests, and managing quick-turn delivery</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Manage promotion fulfillment, swag management, and in-field print oversight</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Support cross-functional marketing initiatives, sales enablement requests, field event coordination, and operational execution as needed</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Creative Coordination</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Manage creative rounds with designers and contractors — briefing work, tracking feedback, and driving assets to final completion</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Translate team feedback into clear, actionable direction for creative partners</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Keep creative projects moving without losing quality or missing deadlines</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">QA & Proofing</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Act as a final quality-control checkpoint across campaigns and communications — ensuring accuracy, consistency, and polished execution before anything goes to market</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Reporting & Data</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Pull campaign results and compile performance data across programs and verticals</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Maintain tracking spreadsheets and reporting frameworks for the team</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Share results with team members and sales reps on a regular cadence</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Tools, Systems & Content Production</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Build and maintain internal data hubs (stats, citations, benchmarks) and keep resource and commercial hubs current</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Support high-volume content production, including blog content and management of AI writing tools</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Help implement and maintain systems that make the team faster and more consistent</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">WHAT WE'RE LOOKING FOR</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Required</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:12pt;--listitem-marker-color:#243748;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">3–5+ years of marketing experience </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">in an execution-focused role, ideally at a startup, agency, or high-growth company</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Strong project management skills — </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">you can manage multiple campaigns and stakeholders simultaneously without things falling apart</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Excellent written communication </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">and proofreading ability; you catch mistakes others miss</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Experience executing email marketing programs </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">including list management, campaign deployment, and performance reporting</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Comfort working with data — </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">pulling reports, maintaining spreadsheets, and presenting results clearly</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Experience coordinating with designers or creative contractors </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">to manage feedback and drive deliverables to completion</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Highly organized and detail-oriented, </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">with a track record of owning work end-to-end in a fast-paced environment</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">A collaborative, low-ego approach — </strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">this team wins together, and we value a highly collaborative, roll-up-your-sleeves mentality</span></li><li style="color:rgb(36,55,72);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><b><strong style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Ability to prioritize across multiple fast-moving requests and stakeholders —</strong></b><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;"> while maintaining strong attention to detail</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(36,55,72);font-size:10.5pt;white-space:pre-wrap;">Nice to Have</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Experience in healthcare, healthtech, or fintech</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Familiarity with patient financing, elective procedures, aesthetics, or practice marketing</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Experience with CRM platforms, marketing automation tools, or AI content tools</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Background in both B2B (practice-facing) and B2C (patient-facing) marketing</span></li><li style="color:rgb(36,55,72);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(36,55,72);font-size:10pt;white-space:pre-wrap;">Experience supporting sales teams with enablement materials and quick-turn requests</span></li></ul>