The Tesla Energy Service team is accelerating the world s transition to sustainable energy. As Manager, Residential Energy Service, you will lead a national team of Field Managers, Field Service Technicians, Field Service Electricians, and service crews who deliver service for Tesla s Solar, Powerwall, and residential energy products. You ll build the teams, systems, and culture that make excellent service the default.

• Own end-to-end customer experience across the operation, ensuring every service visit reflects Tesla s brand standard and driving first-time resolution rates through proper preparation with parts, tools, and diagnostic knowledge
• Lead through Field Managers - set clear expectations, establish operating cadences, and hold the team accountable for safety, quality, productivity, and customer outcomes
• Build high-performance culture by recruiting, developing, and retaining top talent; create development paths and address underperformance directly
• Manage business planning including staffing, capacity forecasting, backlog management, and cost controls while meeting or exceeding safety, quality, and productivity targets across all KPIs
• Deploy new products, processes, and tools with proper training and execution standards
• Collaborate cross-functionally with Service Engineering, Customer Support, Program Management, Training, EHS, and Supply Chain to resolve systemic issues
• Maintain operational fluency through regular job site visits and crew ride-alongs while representing Tesla professionally with customers, partners, utilities, and stakeholders
• 5+ years progressive leadership experience in field service or field operations preferred but not required. 3+ years directly managing managers and leading through a management layer required
• Track record of delivering measurable improvements in customer satisfaction, service quality, and operational efficiency across geographically distributed teams with a customer-first mindset and ability to build accountability through multi-layered organizations
• Strong analytical skills-comfortable using data to diagnose problems, set priorities, and measure outcomes
• Excellent communication skills for senior leadership presentations, cross-functional alignment, and frontline team engagement
• Adaptability to change and ability to perform under pressure with strong follow-through; proficient with Microsoft Office, Google Workspace, and field service management platforms
• Ability to work in office and field environments including outdoor conditions; travel up to 60% of the time including overnight travel; valid driver s license required
• Preferred: Experience scaling field service organizations during rapid growth, familiarity with OSHA safety standards and EHS compliance, electrical license or technical trade background

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$108,000 - $186,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Skills:
Accidental Death and Dismemberment (AD&D), Alternative Energy, Analysis Skills, Backlog Prioritization, Business Plan, Communication Skills, Compensation and Benefits, Cost Control, Cross-Functional, Customer Experience, Customer Satisfaction, Customer Service Management, Customer Support/Service, Disability Insurance, Driver's License, Electricity, Employee Assistance Plan, Employee Retention, Energy Management, Establish Priorities, Follow Through, Forecasting, Health Plan, Identify Issues, Leadership, Licensing Compliance, Microsoft Office, OSHA, On Site Support, Orthodontics, Payroll Tax, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Safety Standards, Safety/Work Safety, Service Delivery, Stock Purchase Plans, Supply Chain, Team Lead/Manager, Technical Support, Vision Plan, Willing to Travel

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Tesla Inc