Job Description:

• Own ML production reliability strategy
• Define and lead the operational strategy for production ML systems, including monitoring, traceability, deployment safety, incident response, and post-deployment validation.
• Set the standards ML teams use to assess model health, performance, and trustworthiness in production.
• Own model traceability and governance
• Ensure every production model has clear lineage (data, features, code, artifacts, validation, deployment history) and drive adoption of model registry and metadata tooling across ML teams.
• Build end-to-end ML observability
• Design and implement monitoring across the full ML signal path: data arrival, feature freshness, distribution stability, candidate generation, ranking behavior, model metrics, serving latency, and SLA performance.
• Define production health metrics
• Partner with ML, data, product, and business stakeholders to define post-deployment metrics covering model quality, system reliability, business guardrails, and degradation indicators.
• Detect drift and degradation proactively
• Detect data drift, feature drift, model behavior changes, and silent failures before they impact customers via thresholding, alerting, anomaly detection, and release-over-release monitoring.
• Lead diagnostic tooling and root-cause analysis
• Build dashboards, logs, and diagnostic workflows that progress quickly from “recommendations look off” to root cause, with context captured across candidates, features, scores, ranking decisions, and downstream outcomes.
• Own ML deployment safety
• Define and operate automated gates that prevent bad models or bad data from being promoted to production.
• Partner with MLEs to establish validation checks, rollback criteria, canary strategies, shadow testing, and release health reviews.
• Lead ML incident response
• Own incident response practices for ML systems, including rollback playbooks, hotfix strategies, severity definitions, tradeoff frameworks, communications, and post-mortems.
• Drive closure of systemic gaps after incidents rather than only resolving the immediate issue.
• Partner across ML Platform, Data, and ML
• Partner with DevOps/Platform on infrastructure and observability needs; with Data Engineering on data quality, drift, and freshness; and with ML Engineering to embed operational requirements into development and deployment workflows.
• Set standards and mentor others
• Act as the technical lead for ML operations: establish reusable patterns, playbooks, and standards, and mentor engineers on reliability, observability, and operational rigor.

Requirements:

• 5+ years of experience in machine learning engineering, ML platform, applied ML, MLOps, data platform, reliability engineering, or a related technical role.
• Demonstrated experience operating production ML systems, including monitoring, deployment, incident response, model validation, data quality, or reliability ownership.
• Experience leading technical initiatives across multiple engineering teams, especially where success required influencing architecture, tooling, standards, or adoption.
• Hands-on experience with model registries, feature stores, ML metadata systems, production monitoring, model deployment pipelines, or ML observability platforms.
• Solid knowledge of end-to-end ML systems, including training data, features, model artifacts, offline validation, online serving, post-deployment metrics, and business outcome measurement.
• Ability to reason about ML operational failure modes: stale features, distribution shift, training-serving skew, delayed labels, and offline-online metric gaps.
• Solid SQL skills and comfort investigating data quality, feature distributions, model outputs, pipeline behavior, and production anomalies.
• Track record of cross-functional collaboration with Platform, Data, and ML Engineering to deliver production-grade operational capabilities.
• Solid written and verbal communication skills, including the ability to explain ML system health, risks, incidents, and tradeoffs to both technical and non-technical stakeholders.

Benefits:

• medical
• dental
• vision
• 401(k) plan
• life insurance coverage
• disability benefits
• tuition assistance program
• PTO