IT Manager, Release Management

May 26, 2026

Other Jobs To Apply

No other job posts for this day.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Position Summary Seeking a highly capable IT Manager – Release Management to lead the coordination and governance of enterprise technology releases across a large, highly distributed organization.This role is responsible for ensuring that software and infrastructure releases are delivered efficiently, safely, and with full transparency across engineering, infrastructure, product, and business teams under varied delivery models.The ideal candidate thrives in fast-paced, complex environments, can rapidly build situational awareness, and possesses the leadership presence to coordinate across teams at every level of the organization — from executive leadership to operational and technical teams.This role will play a critical part in strengthening the organization’s Release Management maturity, operational discipline, and enterprise visibility while identifying opportunities to improve efficiency, predictability, and risk transparency through automation, analytics, and process optimization.This role is also expected to demonstrate a strong desire to continuously learn and evolve, with a focus on emerging technologies such as AI, automation, and intelligent release orchestration. The ideal candidate is curious, forward-thinking, and motivated to explore how AI-driven insights and agent-based solutions can enhance Release Management efficiency, predictability, and decision-making.Key Responsibilities<ul><li>Lead and coordinate enterprise Release Management activities across multiple technology teams, portfolios, and initiatives.</li><li>Establish and align structured Release Management processes with ITIL best practices while remaining adaptable to both traditional and high-velocity delivery models.</li><li>Facilitate release readiness reviews, risk and dependency assessments, and Go/No-Go decision processes.</li><li>Maintain enterprise release calendars, deployment schedules, and maintenance windows.</li><li>Ensure alignment with Change Management governance and ITIL operational disciplines.</li><li>Utilize ServiceNow ITSM to manage Change and Release records and ensure process compliance.</li><li>Partner with Engineering, Infrastructure, Product, and Operations teams to coordinate release planning and implementation.</li><li>Identify risks, dependencies, and potential deployment conflicts across initiatives and value streams.</li><li>Provide clear communication and reporting on release readiness, risks, and outcomes to stakeholders and leadership.</li><li>Develop and maintain release templates, implementation frameworks, and operational playbooks.</li><li>Leverage tools such as Jira, Confluence, and SharePoint to document and track release activities.</li><li>Support coordination between ITSM platforms and DevOps delivery tools such as GitLab and GitHub.</li><li>Identify opportunities to automate repeatable Release Management processes and reporting activities to reduce manual overhead at enterprise scale.</li><li>Promote continuous improvement within Release Management operations and processes.</li><li>Drive innovation within Release Management by identifying and exploring opportunities to leverage AI, automation, and intelligent agents to improve release coordination, risk detection, and operational efficiency.</li><li>Continuously evaluate and adopt emerging tools and technologies, including AI-assisted analytics and agent-based solutions, to enhance release visibility, predictability, and enterprise decision-making.</li></ul>Required Qualifications<ul><li>6+ years of experience in Release Management, Change Management, or IT Operations coordination.</li><li>Strong understanding of ITIL Change and Release Management practices.</li><li>Experience operating in Agile, Waterfall, or hybrid delivery environments.</li><li>Experience coordinating enterprise-level releases across multiple teams or platforms.</li><li>Experience using ServiceNow ITSM for Change and Release Management.</li><li>Experience using Jira and Confluence for tracking delivery and documentation.</li><li>Excellent stakeholder management skills with the ability to mediate competing priorities.</li><li>Demonstrate growth mindset and desire to continuously learn, with the ability to quickly adopt new tools, technologies, and evolving best practices in Release Management and enterprise operations.</li><li>Experience identifying and developing automation opportunities that reduce manual coordination and enable self-service or self-managing release capabilities.</li><li>Ability to coordinate complex initiatives across technical teams, business stakeholders, and leadership.</li><li>Strong organizational and critical thinking skills.</li></ul>Preferred Qualifications<ul><li>ITIL v4 Foundation Certification</li><li>Experience managing or leading Release Management functions or programs!</li><li>Experience supporting large-scale infrastructure or platform initiatives!</li><li>Familiarity with SharePoint collaboration platforms</li><li>Experience coordinating releases involving DevOps pipelines or CI/CD environments.</li><li>Experience working with GitLab or GitHub repositories.</li><li>Experience improving operational processes through automation or workflow optimization.</li><li>Experience or strong interest in AI-driven operational tools, automation, or agent-based solutions, including the ability to conceptualize or contribute to AI agents that support release coordination, impact assessment, or predictive analytics.</li></ul> Education<ul><li>Bachelor’s degree or equivalent work experience.</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on <a href="https://learn.bswift.com/cvshealth-mainland" target="_blank" rel="noopener noreferrer">Benefits Moments</a>. We anticipate the application window for this opening will close on: 05/29/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER