IT INTERNSHIP ( FTC)

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<p><b>Abbott</b> is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.</p><p>At Abbott, you can do work that matters, grow and learn, care for yourself and your family, be your true self, and live a full life. You will have access to:</p><p>• Career development with an international company where you can grow the career you dream of.<br />• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.<br />• A company recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.</p><br /><p><b>In Abbott's BTS (Business Technology Services) Division</b>, we enable innovation through technology, delivering reliable IT services and digital solutions that support our employees, customers, and healthcare mission worldwide.</p><h2>The Opportunity</h2><br /><p><b>IT Support Intern</b><br />📍Roodeport <b> South Africa</b><br />📅 <b>12-Month Internship</b></p><br /><p>We are looking for a motivated and enthusiastic recent graduate to join our BTS team as an <b>IT Support Intern</b>. This role offers hands-on exposure to IT support, service delivery, Microsoft 365 administration, asset management, and IT operations within a leading global healthcare organization.</p><br /><h2>What You'll Work On</h2><ul><li>Provide first-line support for hardware, software, and Microsoft 365-related issues.</li><li>Log, monitor, and update support tickets using IT service management tools.</li><li>Assist with configuring and deploying laptops, desktops, mobile devices, and peripherals.</li><li>Support employee onboarding and offboarding, including equipment allocation and account setup.</li><li>Assist with user account administration, password resets, and access requests.</li><li>Maintain IT asset inventories and equipment records.</li><li>Update IT documentation, knowledge articles, and standard operating procedures.</li><li>Follow up on incidents and service requests to ensure timely resolution.</li><li>Assist with testing new hardware, software, and technology solutions.</li><li>Support IT projects and continuous improvement initiatives.</li><li>Deliver professional, customer-focused support to end users.</li><li></li></ul><h2>Qualifications</h2><h3>Minimum Requirements</h3><ul><li>Grade 12 (Matric).</li><li>Diploma or Degree in Information Technology, Information Systems, Computer Science, ICT, or a related field.</li><li>Relevant certifications such as CompTIA A+, N+, or S+ will be advantageous.</li><li><b>No previous work experience required.</b></li><li>Candidates with internship, learnership, practical training, or technical support exposure are encouraged to apply.</li></ul><br /><p>You will be required to complete a video, if selected for the next round </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...