Interactive Teller - Wichita, KS - Bilingual Spanish Preferred

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The primary responsibility of this role is to provide exceptional service to our members through live video interactions using Interactive Teller Machines (ITMs). This position focuses on creating a personalized and seamless experience by assisting members with their financial needs, identifying opportunities to enhance their financial well-being, and recommending Meritrust products and services when appropriate.<br><br><strong>Essential Functions<br><br></strong><ul><li>Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests.</li><li>Accurately perform all teller functions with a strong attention to detail and compliance.</li><li>Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines.</li><li>Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures.</li><li>Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate.</li><li>Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed.</li><li>Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels.</li><li>Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy.</li><li>Build and maintain positive working relationships with internal business partners, retail teams, and department staff.</li><li>Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs.</li><li>Maintain open and effective communication with direct management.</li><li>Complete all required annual Meritrust education and development programs, including applicable internal training initiatives.</li><li>Perform additional duties as assigned by the supervisor.</li></ul>

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