Implementation Manager - Remote

Other Jobs To Apply

No other job posts for this day.

<p><a rel="noopener noreferrer" href="https://thelevel.ai/" style="font-size: 12pt;" class="postings-link">Level AI</a> <span style="font-size: 12pt;">was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.</span></p> <p> </p> <p><span style="font-size: 16px;">About the Role</span><span style="font-size: 13.5pt;">:</span><span style="font-size: 12pt;">As an Implementation Manager, you will lead our clients’ onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training  on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value.</span></p> <p> </p> <p><span style="font-size: 16px;">Key Responsibilities :</span></p> <p><span style="font-size: 12pt;">- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.</span></p> <p><span style="font-size: 12pt;">- Successfully handle onboarding of multiple clients simultaneously</span></p> <p><span style="font-size: 12pt;">- Understand clients' business objectives</span></p> <p><span style="font-size: 12pt;">- Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to  meet their needs </span></p> <p><span style="font-size: 12pt;">- Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.</span></p> <p><span style="font-size: 12pt;">- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.</span></p> <p><span style="font-size: 12pt;">- Identify opportunities for upselling and cross-selling our solutions to existing clients.</span></p> <p><span style="font-size: 12pt;">-Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.</span></p> <p> </p> <p><span style="font-size: 16px;">Requirements :</span></p> <p><span style="font-size: 12pt;"> - Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience </span></p> <p><span style="font-size: 12pt;">- </span><strong style="font-size: 12pt;">3+ years</strong><span style="font-size: 12pt;"> of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations</span></p> <p><span style="font-size: 12pt;">- Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.</span></p> <p><span style="font-size: 12pt;">- Excellent project management skills with the ability to juggle multiple projects simultaneously.</span></p> <p><span style="font-size: 12pt;">- Ability to translate complex concepts into  actionable items to  non-technical stakeholders</span></p> <p><span style="font-size: 12pt;">- Strong communication skills in English (both written and verbal).</span></p> <p><span style="font-size: 12pt;">- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges</span></p> <p><span style="font-size: 12pt;">- Comfortable working  in US hours</span></p> <p> </p> <p><span style="font-size: 16px;">Optional Requirements :</span></p> <p><span style="font-size: 16px;">- </span><span style="font-size: 12pt;">Experience interacting with APIs and using cloud services</span></p> <p><span style="font-size: 12pt;">- Experience with integrating with CRMs such as Salesforce</span></p> <p><span style="font-size: 12pt;">- Familiarity with intent-based and generative artificial intelligence</span></p> <p><span style="font-size: 12pt;">- Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.</span></p> <p></p><p><br></p><p></p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...