Group Product Manager (Customer Engagement & Experience)

Other Jobs To Apply

  • We’re hiring a Group Product Manager to lead the Customer Engagement & Experience (CEE) product team within our EE organization, which defines and builds Coinbase’s retail customer support experiences
  • You’ll own the full support ecosystem serving over 100 million customers worldwide, from AI-powered self-service and automation to the Concierge program for our highest-value customers, and the social support strategy that meets customers where they are
  • You’ll lead a team of product managers, technical program managers, and designers to deliver a cohesive experience that balances automation with human support, with the ambition to automate more than 90% of customer contacts while maximizing quality across every support surface and interaction
  • Own the multi-year vision, strategy, and roadmap for Coinbase’s retail customer support experiences, aligning Engineering, Design, Data, and CX behind ambitious goals tied to company-level automation, quality, and retention outcomes
  • Drive the next generation of AI-powered self-service and automation across Coinbase product surfaces, the Help Center, and chat, voice, and social channels, building clean handoffs between AI agents and human specialists so customers get the right help in the right moment
  • Own the strategic direction for the Concierge program, pairing dedicated human concierges with AI-powered tooling to deliver a relationship-based support experience that builds trust and deepens engagement with our most valuable customers
  • Build proactive support capabilities that detect and resolve issues before customers contact us, identify churn risks and engagement opportunities, and turn public social support moments into trust-building experiences
  • Develop and mentor a globally distributed product group, holding an extremely high quality bar for craft, operational excellence, and customer outcomes across everything the team ships
Back to blog

Other Jobs To Apply

Remote Part-Time Weekend Support

Watch Netflix (Tagger): $12-$46

Remote Customer Service Rep - Starts at 19 per Hour - Full-time / Part-time

PART TIME Evening Call Center Representative ($20) (Remote)

Remote Certified Medical Assistant (Contract / Part Time)

Remote Work From Home Administrative Assistant Admin - Part Time Panelists Needed

**Dedicated Overnight Customer Care Representative – Remote Live Chat Support Specialist (No Experience Needed) – Join arenaflex**

Netflix Careers | Latest Movie Reviewer Job Work From Home | Jobsarabi.com

Remote Transcriptionist: Flexible Hours & Fast, Accurate Transcripts

**Experienced Overnight Remote Chat Support Representative – Flexible Night Shift, $25–$35/hr, Work from Home**

Apparel & Fashion Product Tester (Remote Side-Hustle)

Remote Online Typist, Data Entry Specialist, and reputed company – High‑Speed Typing, Precision Data Management, and Audio Transcription – Join arenaflex’s Dynamic Remote Team

Live Chat Jobs - Remote Position (Up to $35/hour) - No Degree Required, No Experience Necessary

Moderator Jobs | $25–$35/Hour Remote Content Moderator – Entry-Level, Fully Work-from-Home

Brooklyn:Warehouse Associate-Stower(Full-time,$19-$22/hr) | Hiring

Data Entry Specialist at Fedex

Remote Night Jobs | $25–$35/Hour Work-from-Home After Dark – No Experience or Phone Calls Required

Online Now Hiring Disney Remote At Home Entry Level Assistantthe

Online Data Entry Opportunities for Teens - Work from Home and Kickstart Your Career

Watch Netflix (Tagger): $12-$46

(No Experience/ Entry Level) Netflix Virtual Assistant Jobs for Teens – Join Our Team

car spare parts salesman(specialised in American cars)

Remote Chat Support Specialist – No Degree Needed | Work From Home | $25-$35/reputed company company Pay | Immediate Hiring at arenaflex

Warehouse Associate (PT or FT flex schedules)

Part-time Online Data Entry Clerk - Entry Level (Remote)

Contract Specialist (Excel / Data Entry) - Remote

Tampa:Order Picker-Fulfillment(Full-time,$19-$23/hr) | Hiring

Remote Data Entry Clerk | Flexible Part-Time, Weekly Pay

Southwest Airlines Customer Remote Jobs From Home - Part Time

Ocala Full-time Dock Worker-Unloader | Hiring

Ocala Full-time Role:Delivery Driver

Weekend Shift:Inflight Service Specialist-Atlanta

Start ASAP:Delta Airlines Flight Attendant(Atlanta)

Warehouse and Data Entry Clerk Sun 8am--5pm Mon-Thurs 8am-4:30pm OT as needed

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Remote Appointment Setter – Office Water Coolers (Warm Leads, Hourly + Bonus) - Contract to Hire

Delta Airlines Remote Customer Support - Work From Your Own Home

Oil Rigger

Automotive Field Representative (Remote)

Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

Work from Home Customer Support (Chat Operator / No Phone)

Senior Remote Executive Assistant: Calendar & Scheduling

Online Data Analyst - Fully Remote Position

Strategy & Planning Manager, Resource Allocation

Customer Support Jobs No Phone Flexible Schedule – reputed company | $25–$35/hr

Remote Telehealth Nurse (Nights & Weekends)

Remote Beginner Product Reviewer Mobile Apps (Flexible Hours)

Fulfillment Center Associate (Work from Home - Full Time)

Work At Home Data Entry - Remote - Admin Assistant

Entry Level Review Writer Easy Phone Job - No Experience Required

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...