German-Speaking Written Customer Service Freelancer

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Job Description:

  • Respond to customer inquiries by email and through Amazon
  • Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
  • Answer incoming calls and provide information about products
  • Coordinate with logistics and returns teams
  • Keep the ticketing system up to date and document inquiries
  • Contribute ideas for improving customer service
  • Support customers in using rowing machines, pedal exercisers, and other sports equipment

Requirements:

  • Native-level German, both written and spoken
  • Experience communicating with customers in writing
  • Ability to formulate messages confidently and accurately
  • Experience providing customer service through Amazon
  • Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
  • Telephone support experience
  • Friendly and patient manner in stressful situations
  • Experience working from home
  • Ability to structure your daily work independently and communicate proactively
  • Own laptop, USB headset, stable internet connection, and a quiet room for calls
  • Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week in summer, by agreement
  • Basic technical understanding of sports equipment is a plus

Benefits:

  • 100% remote work, regardless of where you live
  • No commute and no on-site attendance required
  • Small team with direct communication and short decision-making paths
  • Dedicated point of contact from day one
  • Comprehensive product training
  • Set service hours with no night shifts or weekend work
  • Timely payment in euros
  • Long-term collaboration
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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