<strong>Description<br><br></strong>Application deadline: Oct 24, 2026<br><br>A typical day centers on keeping the Food Safety Audits programs running smoothly and the 3P auditor relationship healthy and productive. The Program Manager II leads the Worldwide Grocery Stores retail food safety audit program, partnering with a third party audit vendor, food safety analysts, store leadership, and cross functional stakeholders to ensure compliance with FDA Food Code.<br><br>Key job responsibilities<br><br>The role requires a results-oriented, analytical, customer-service approach to manage the audit program, measure progress, and drive risk management and compliance outcomes.<br><br><ul><li>Manage the day-to-day execution of the Food Safety Audits programs, including the 3P Food Safety audit cycle — scheduling, coverage, standards alignment, and data integrity; works on one or more projects and may own a program.</li><li>Own accountability to the 3P Food Safety Auditor’s KPI scorecard; monitor audit completion, on-time delivery, scoring consistency, and finding-closure metrics, and act to keep them on target.</li><li>Manage the relationship with the 3P audit provider — align on audit standards and expectations, resolve data and scoring discrepancies, and hold the provider to KPI commitments.</li><li>Analyze and trend large audit data sets from internal and external audits to identify emerging Food Safety risks, recurring violations, and improvement opportunities.</li><li>Verify Food Safety policy and the FDA Food Code are correctly reflected in audit standards, checklists, and scoring criteria.</li><li>Support Food Safety escalations arising from audits; track corrective and preventive actions to closure with Operations stakeholders.</li><li>Optimize audit procedures, processes, and best practices to improve efficiency, data quality, and reporting cycle time.</li><li>Anticipate near-term bottlenecks in the audit program; identify, track, and mitigate immediate issues and risks, escalating when appropriate.</li><li>Write and publish audit performance and trend content for WWGS Business Reviews; convey findings and recommendations clearly to stakeholders.</li><li>Collaborate with AMZ & WFM stakeholders to align audit processes with Food Safety policy and Operations needs.</li><li>Stay informed of FDA Food Code updates, regulatory publications, and industry audit benchmarks, and apply them to the audit program.</li><li>Begin to mentor peers and new team members on audit standards, data analysis, and the FDA Food Code.</li><li>Make trade-offs across time, quality, and resources to deliver reliable audit outcomes; decide when to resolve independently versus escalate.<br><br></li></ul>A day in the life<br><br><strong>Day-to-day Responsibilities Include<br><br></strong><ul><li>Data governance of internal and third-party audits for stores across the US, Canada, and UK</li><li>Data analysis to identify process gaps and resolution</li><li>Maintaining relevant metrics for a food safety scorecard that measures each store's food safety performance</li><li>Reviewing and resolving clarifications</li><li>Monitor vendor performance through a KPI scorecard</li><li>Ownership of food safety self-audit questions and data</li><li>Creation and publishing of monthly and ad-hoc content for food safety culture (Food Safety Empowerment Teams)<br><br></li></ul><strong>About The Team<br><br></strong>The Retail Food Safety team supports stores and company facilities with Food Safety policy, mechanisms to efficiently embed Food Safety in store processes, and a means to measure compliance. We bridge Food Safety to cross-functional stakeholders including Operations, Merchandising, Facilities, Procurement, and Leadership.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> 3+ years of program or project management experience</li><li> Experience working cross functionally with tech and non-tech teams</li><li> 3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li> Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)</li><li> Experience using data and metrics to determine and drive improvements</li><li> 5+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience</li><li> Bachelor's degree or equivalent</li><li> Travel up to 25% of the time</li><li> CP-FS (Certified Professional – Food Safety) certification, or a comparable Food Safety professional certification.</li><li> Expertise in the FDA Food Code and retail food delivery/audit programs.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li> 3+ years of driving process improvements experience</li><li> Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li> Experience building processes, project management, and schedules</li><li> 5+ years of working directly with government officials and regulatory bodies experience<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at CA, Irvine - 74,200.00 - 129,800.00 USD annually<br><br>USA, CA, Pasadena - 74,200.00 - 129,800.00 USD annually<br><br>USA, CO, Denver - 74,200.00 - 129,800.00 USD annually<br><br>USA, FL, FORT LAUDERDALE - 74,200.00 - 129,800.00 USD annually<br><br>USA, GA, Atlanta - 74,200.00 - 129,800.00 USD annually<br><br>USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually<br><br>USA, NJ, JERSEY CITY - 81,600.00 - 142,800.00 USD annually<br><br>USA, TX, Austin - 74,200.00 - 129,800.00 USD annually<br><br>USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually<br><br>USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A10579238