Join arenaflex, a leading global provider of financial services and technology solutions, as a Virtual Customer Service Associate II (Retirement Plans) and embark on a rewarding career journey that combines exceptional customer service with the opportunity to grow and develop in a dynamic and supportive environment. About arenaflex arenaflex is a pioneering company that has been at the forefront of the financial services industry for decades. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner for individuals, businesses, and institutions worldwide. With a diverse range of products and services, including retirement plans, arenaflex empowers customers to achieve their financial goals and secure their future. The Role As a Virtual Customer Service Associate II (Retirement Plans), you will play a critical role in delivering world-class customer service to our financial customers. You will be responsible for connecting people with solutions that help them reach their financial goals through consultative conversations via the phone. Your primary objective will be to ensure that service expectations are met while establishing a professional rapport with each customer. Key Responsibilities * Connect people with solutions that help them reach their financial goals through consultative conversations via the phone * Take ownership of customer requests by navigating through the nuances of their situations * Actively listen to understand the underlying needs of a customer's request * Understand the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and position appropriate solutions based upon the customer's need Class Start Date and Training Schedule The class start date is November 4th, 2024. Training will take place from 9am-6pm EST, and you must be flexible to work the assigned shift based on business needs. This is a hybrid role for those who are local to our Jacksonville, Florida office site. You will be required to work on-site during your scheduled shift. What You Bring * College degree is preferred * Minimum education accepted is a High School Diploma or GED * Customer service experience * Added bonus if you have + Spanish bilingual a plus + The ability to tenaciously solve problems with tact, efficiency, and follow through to identify opportunities to improve operational process and procedures + The ability to exercise scrutiny when confronted with conflicting information + The desire to explore a broad array of opportunities across our organization which you can explore after fulfilling the tenure requirements of your role What We Offer * As part of arenaflex, we expect you to bring your best every day. That's why we'll reward you with exceptional benefits that include + Ample development resources to help advance your skills + Opportunities to face the biggest challenges in financial services and technology + The time to give back to local charities in your community + A collegial environment where collaboration, flexibility, and respect are top of mind + Salary ($20/hr.) and benefits that support your family and your future Compensation and Benefits The pay range for this full-time position is $15.40 - $27.45 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Work Environment and Company Culture arenaflex is committed to providing a supportive and inclusive work environment that fosters collaboration, creativity, and growth. Our company culture is built on the principles of respect, empathy, and open communication. We believe that our employees are our greatest asset, and we strive to create a workplace that is engaging, challenging, and rewarding. Career Growth Opportunities and Learning Benefits arenaflex offers a range of career growth opportunities and learning benefits that can help you develop your skills and advance your career. From training programs and mentorship initiatives to professional development resources and networking opportunities, we are committed to helping you achieve your goals and realize your full potential. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you to discuss your qualifications and next steps. Equal Employment Opportunity arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. EEOC Statement The EEO is the Law poster is available here. Supplement document available here. Privacy Statement arenaflex is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how arenaflex protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at arenaflex works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. arenaflex does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Apply now and join the arenaflex team as a Virtual Customer Service Associate II (Retirement Plans)! Apply for this job