Join a growing medical billing and healthcare technology company that is transforming how physician practices manage their revenue cycles. We provide credentialing and comprehensive revenue cycle management (RCM) services to physician practices nationwide, combining innovative technology with responsive, hands-on support. As our company and client base continue to expand, this is an exciting opportunity to join a collaborative, fast-paced team where your expertise will make a meaningful impact and you will have opportunities to grow professionally and advance your career.

The RCM Account Manager is responsible for the overall performance and success of assigned client accounts. This role requires professional communication with providers, clinical staff, insurance payers, patients, and internal teams. The successful candidate will bring strong critical-thinking skills, comprehensive medical billing knowledge, and the ability to manage multiple priorities in a fast-paced environment. You will monitor key performance indicators (KPIs), oversee billing workflows, and guide the billing team across charge entry, payment posting, accounts receivable, denial management, and related RCM activities.

This position serves as the primary point of contact for assigned providers and is expected to independently research and resolve complex billing, nonpayment, denial, and payer-related issues. The Account Manager will provide attentive, hands-on support to the billing team, clearly explain account performance and concerns to clients, and coordinate closely with the credentialing team. Participation in provider meetings related to billing, credentialing, performance, and issue resolution is required.

This is a full-time, remote position requiring excellent organization, time management, accountability, and follow-through. The Account Manager maintains a high-level view of each account while remaining engaged in day-to-day performance. Much of the role involves reviewing KPIs, resolving outstanding items, assisting with claim denials, and partnering closely with the billing team to address complex issues and maintain strong account performance.

Required Qualifications:

· Minimum of five years of direct experience in professional, provider-based medical billing

· At least five additional years of experience concurrently managing multiple high-volume client accounts, such as large provider groups, multispecialty practices, or clients with substantial weekly or monthly encounter volumes

· Experience working with offshore billing teams, including the ability to effectively engage, guide, and direct team members

· Hospitalist billing experience is not required but is considered a significant advantage

· Professional verbal and written communication skills

· Strong technology aptitude and willingness to learn new platforms and systems

· Demonstrated ownership, accountability, and follow-through for assigned accounts

· Strong critical-thinking, analytical, and problem-solving skills

· Ability to communicate detailed and complex billing matters clearly to providers and patients, as appropriate

· Ability to independently research billing, coding, payer, and denial-resolution issues

· Ability to guide billing teams in identifying and resolving claim and payer issues

· Working knowledge of CPT, ICD-10-CM, and HCPCS coding

· Multispecialty medical billing experience preferred

Key Responsibilities:

· Review account KPIs and operational performance daily and weekly

· Monitor denials and appeals, identify trends, and support timely resolution

· Maintain consistent communication with assigned billing teams

· Interpret new and complex payer policies and educate internal teams and providers as needed

· Serve as the primary day-to-day contact for assigned providers

· Communicate with patients regarding account questions and balances when necessary

· Learn and navigate provider systems, including EHRs and online file-management platforms

· Support the onboarding of newly assigned clients to ensure a smooth transition and successful account launch

Review month-end activities and reporting, and present results to providers as requested

Compensation: Starting at $25.00/hour

• Expected Hours: 40 hours per week- Normal business hours Monday to Friday

Additional Benefits:

Additional growth and advancement opportunities

· Fully remote

· Schedule flexibility, including half-day Fridays

· Health insurance

· 401K available with employer matching

· Eligible for quarterly performance bonus (after 90 days)

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Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• How many separate provider groups have you directly managed in past positions? And what specialties have you managed?

Experience:

• working directly with an offshore team: 2 years (Preferred)
• direct supervision over high volume professional billing: 5 years (Required)
• working directly in excel, creating reports and pivot tables: 3 years (Required)
• direct profession provider based billing: 5 years (Required)

Work Location: Remote