Summary:

Do you get excited about a sales career where you sell new technology to current customers already enrolled in our services? Do you thrive in a casual, yet energetic and engaging remote work environment? Is the ability to create a career with a well-established company important to you? Then the ADT Existing Customer Sales role may be right for you!

In this role, you will handle inbound phone calls through multiple marketing channels regarding new ADT products that customers are interested in. The resolution may be an add-on to their service or upgrade to their current system. You will work with these customers to review product enhancements, close the sale, schedule the installation, and in some cases ship products to the customer’s home.

Must be located in Jacksonville, FL.

Duties and Responsibilities:

• Respond to telephone inquiries from ADT customers seeking to enhance their existing products and services.
• Provide value by educating customers on ADT’s wide array of products, such as burglary protection, life safety, and smart home technology to ensure that they have the best products and services to fit their individual needs.
• Ensure customer satisfaction by determining customer needs, customizing a solution, overcoming objections when applicable, and scheduling the installation for the customer’s new products.

Experience and Qualifications:

• High school diploma or equivalent required.
• Previous sales experience is a plus.
• Previous call center experience (office or remote) is a plus.
• Skilled with a high level of computer proficiency and technical aptitude.
• Someone who values commitments and is reliable.
• Ability to think on the fly, problem solve and provide excellent verbal customer service.
• Possess excellent verbal communication, written communication, and active listening skills.
• Proficient at working with multiple computer screens and navigating several computer programs.

What Hours Will You Work? We serve our customers during these hours:

• Monday – Friday 8am – 10pm EST
• Saturdays 9am – 6pm EST
• We are still finalizing the schedule assignments for this role. At this time, there are two possible schedules the position may align with:
  • 10:00am – 6:30pm EST Monday – Friday rotating Saturdays
  • 11:00am – 7:30pm EST Monday – Friday rotating Saturdays

Please note that while these schedule options are available, we aren’t able to confirm which one will be assigned until position selection.

Work Location Requirements:

This role follows a Hybrid work model, requiring onsite presence at the Jacksonville Call Center for one full week every eight weeks.

Training:

• We offer a paid and customized training program that lasts 5-7 weeks.
• Training will consist of classroom and on the job training to set you up for success.

Benefits:

• Hourly earnings and uncapped monthly commissions.
• Paid Training Wage to assist you until you build your commission pipeline.
• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work from home environment.
• Medical, Dental, Vision, 401(k) with employer matching.
• Generous paid vacation time (We all need to recharge).
• Tuition reimbursement program.
• Employee referral bonus program.
• A culture of coaching, development, and vast career growth opportunities.
• Enjoy receiving and applying coaching feedback to improve results and earnings.
• Your tenacity and drive consistently lead you to succeed.

Technical Requirements:

• Minimum 25 mbps broadband internet connection with the ability to hardwire via ethernet from cable modem to a PC.

Pay and Benefits Disclosure: The pay range for this role is $250 per week while in training for (12) weeks and $11.00 per hour plus uncapped commission after training. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Anticipated application close date: July 21st, 2026

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.