Executive Assistant & Customer Experience Specialist

May 26, 2026

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What This Role Really Is This is an Executive Assistant + Customer Experience role supporting the founder of a growing e-commerce brand. You’ll help: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Keep the founder organized </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Manage emails and action items </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Support wholesale communication </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Handle customer service inquiries </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Investigate Shopify orders/issues </li> </ul> The role is fast-paced but very collaborative. What They’re Looking For The client wants someone who is: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Organized </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Proactive </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Warm and professional </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Strong with written communication </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Calm under pressure </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Good at multitasking </li> </ul> This is NOT just a basic admin role — they want someone who can genuinely help reduce the founder’s workload. Skills to Highlight in the Interview VERY Important Candidates should strongly emphasize: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Inbox management </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Organization </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Prioritization </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Customer communication </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Problem-solving </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Attention to detail </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Multitasking </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Proactive support </li> </ul> Software to Mention If candidates have experience with any of these, they should mention it: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Shopify </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Google Workspace / Gmail </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Canva </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Klaviyo (bonus) </li> </ul> How to Position Yourself Good positioning: “I enjoy helping founders stay organized and reducing overwhelm.” “I’m proactive and like staying ahead of tasks.” “I’m comfortable handling customer communication professionally.” “I work well independently and can prioritize effectively.” Interview Tips <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Speak clearly and confidently </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Be warm and conversational </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Show strong communication skills </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Give real examples </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Be energetic but calm </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Show ownership mentality </li> </ul> Big Focus Areas The client really cares about: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Communication </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Organization </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Reliability </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Professionalism </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Ability to work independently </li> </ul> Important Note About Hours This role supports Hawaii hours, so candidates must: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Be genuinely comfortable with late shifts </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Have reliable electricity/internet during those hours </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Be okay working long-term US hours </li> </ul> Biggest Thing to Remember The founder is overwhelmed and needs someone who can make life easier. The best candidates will come across as: <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Dependable </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Organized </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Calm </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Helpful </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Proactive </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Trustworthy </li> </ul> <div>$1,000 - $1,200 a month</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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