Employee Navigator Case Builder

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Job Description:

  • Troubleshoot platform-related issues, including employee enrollment questions, benefit corrections and updates, user access and navigation support, system configuration questions, and data review and cleanup requests
  • Renew clients within Employee Navigator
  • Build new accounts
  • Respond to support requests in a timely, professional, and solutions-oriented manner
  • Escalate technical or carrier-related issues to appropriate internal teams when necessary
  • Maintain accurate documentation of support activity and case updates
  • Assist with benefit platform configuration tasks, including plan setup, eligibility configuration, employee class structures, basic system testing and review, and data validation and quality checks
  • Partner closely with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery
  • Participate in quality control and process improvement initiatives
  • Work collaboratively across Service, Build, Carrier Connections, and Account Management teams
  • Adapt to shifting priorities and operational needs throughout the year
  • Contribute to maintaining scalable, process-driven operational standards

Requirements:

  • Minimum high school degree
  • 2+ years of customer service, benefits administration, or employee benefits experience preferred
  • Experience with Employee Navigator strongly preferred
  • Experience with benefits administration platforms, HRIS systems, or enrollment technology a plus
  • Strong attention to detail and organizational skills
  • Ability to manage multiple priorities in a deadline-driven environment
  • Excellent written and verbal communication skills
  • Comfortable working independently while collaborating across teams
  • Proficiency with Microsoft Office products and shared collaboration tools
  • Ability to learn technical processes quickly and adapt to changing workflows
  • Problem solver with a strong sense of ownership
  • Calm under pressure during peak enrollment periods
  • Team-oriented with a flexible mindset
  • Process-driven while maintaining a client-first approach
  • Comfortable shifting between repetitive operational work and client-facing communication
  • Curious and eager to grow within benefits technology operations

Benefits:

  • Company Paid Life Insurance
  • Long-Term and Short-Term Disability
  • Medical, Dental, Vision and FSA/HSA plans
  • 401(k) with company match
  • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
  • Generous PTO
  • An awesome team of professionals!
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