E-Commerce Manager

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<span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:32pt;"><span style="color:#1a3c5e;">E-Commerce Manager</span></span></b></span></span></span></span></span></span></span><br><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:13pt;"><span style="color:#2e6da4;">Village Retail</span></span></b></span></span></span></span></span></span></span><br><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="color:#555555;">Atlanta, GA  </span><span style="color:#aaaaaa;"> | </span><span style="color:#555555;">  100% Remote  </span><span style="color:#aaaaaa;"> | </span><span style="color:#555555;">  Full-Time  </span><span style="color:#aaaaaa;"> | </span><span style="color:#555555;">  $25.00/hr  </span><span style="color:#aaaaaa;"> | </span><span style="color:#555555;">  Monday through Friday, 9:00 AM to 5:00 PM EST</span></span></span></span></span></span></span></span><div style="border-width:medium medium 1pt;border-style:none none solid;border-color:#cccccc;padding:0in 0in 4pt;"><span style="color:#000000;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><b><span style="font-size:11pt;"><span style="color:#1a3c5e;"><span style="letter-spacing:2pt;">POSITION OVERVIEW</span></span></span></b></span></span></span></span></span></span></span></span></div><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;">Village Retail is seeking a highly skilled and results-driven E-Commerce Manager to own and lead our online retail operations. This is a full-time remote role for a hands-on professional who brings deep fluency across every dimension of modern e-commerce, from Shopify store management and vendor relations to email automation, paid advertising, and social commerce.</span></span></span></span></span></span></span><br><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;">The ideal candidate is a proactive, self-directed operator who thrives in a fast-paced environment, holds themselves to an exceptionally high standard, and understands that every customer touchpoint is a direct reflection of our brand. Camera-ready professionalism and consistent availability during scheduled hours are required.</span></span></span></span></span></span></span><br> <div style="border-width:medium medium 1pt;border-style:none none solid;border-color:#cccccc;padding:0in 0in 4pt;"><span style="color:#000000;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><b><span style="font-size:11pt;"><span style="color:#1a3c5e;"><span style="letter-spacing:2pt;">SCHEDULE AND COMPENSATION</span></span></span></b></span></span></span></span></span></span></span></span></div><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Compensation: $25.00 per hour</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Hours: Monday through Friday, 9:00 AM to 5:00 PM EST</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Lunch break: 1:00 PM to 1:45 PM daily</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Classification: Full-time, hourly, 40 hours per week</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Location: 100% remote; camera-on availability is required during all scheduled work hours</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">A minimum of three verifiable professional references is required</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">A background check is required and must be successfully completed prior to the start of employment</span></span></span></li></ul> <div style="border-width:medium medium 1pt;border-style:none none solid;border-color:#cccccc;padding:0in 0in 4pt;"><span style="color:#000000;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><b><span style="font-size:11pt;"><span style="color:#1a3c5e;"><span style="letter-spacing:2pt;">CORE RESPONSIBILITIES</span></span></span></b></span></span></span></span></span></span></span></span></div><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Shopify Platform Management</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Manage all day-to-day Shopify storefront operations including product uploads, inventory management, pricing updates, and order processing</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Optimize product pages for conversion through compelling imagery, descriptions, variant structuring, and cross-selling strategies</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Configure and maintain Shopify apps and integrations including inventory sync, shipping, email marketing, analytics, and POS</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Monitor site uptime, troubleshoot issues promptly, and coordinate with developers on technical updates</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Manage checkout optimization, discount codes, gift cards, and promotional campaign execution</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Ensure mobile responsiveness, site speed, and user experience consistently meet best-in-class standards</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Sync inventory and sales data between online and physical retail locations</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Keep the storefront current with new arrivals, seasonal content, promotions, and accurate product information at all times</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Conduct regular audits to ensure product descriptions, pricing, imagery, and inventory are accurate and consistent</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Maintain overall site integrity by removing discontinued products, resolving broken links, and enforcing consistent formatting across all pages</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Online Vendor Relationship Management</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Serve as the primary point of contact for all vendors selling through Village Retail's e-commerce channels</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Onboard new vendors to the platform, coordinating product setup, imagery standards, pricing, and inventory processes</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Communicate proactively with vendors regarding inventory levels, restocking needs, and sales performance</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Plan and coordinate product launches and promotional campaigns in collaboration with vendor partners</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Track and analyze vendor performance metrics including sell-through rates, return rates, and customer feedback</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Manage vendor expectations and resolve issues related to online orders, fulfillment, and customer inquiries with professionalism</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Maintain accurate vendor records, product information, and pricing across all online channels</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Negotiate terms for online exclusives, promotional placements, and featured opportunities</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Ensure all vendors meet quality standards for product photography, descriptions, and packaging</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Social Commerce and Influencer Marketing</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Manage social commerce integrations across Instagram Shopping, Facebook Shops, and emerging platforms</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Develop and oversee influencer and creator partnership programs with clearly defined deliverables and performance benchmarks</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Create and distribute affiliate links, promo codes, and UTM parameters for accurate campaign attribution</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Identify, recruit, and onboard micro-influencers and content creators aligned with Village Retail's mission and brand values</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Track influencer and affiliate performance and calculate ROI across all campaigns</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Email Marketing and Klaviyo Management</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Own and execute the full email marketing strategy using Klaviyo</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Build, segment, and maintain email lists using advanced segmentation strategies to deliver targeted, high-performing campaigns</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Design, build, and deploy weekly newsletters featuring new arrivals, vendor spotlights, and promotional content</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Create and continuously optimize automated email flows including welcome series, abandoned cart recovery, post-purchase follow-up, win-back campaigns, and back-in-stock notifications</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Implement and manage SMS marketing campaigns integrated with the overall email strategy</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">A/B test subject lines, content, send times, and calls to action to maximize performance</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Monitor email deliverability and maintain a healthy sender reputation</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">SEO, Organic Search, and AI Visibility</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Execute a comprehensive SEO strategy to increase organic traffic and search visibility across traditional and AI-powered search platforms</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Conduct keyword research for product pages, collections, and content to inform optimization priorities</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Optimize on-page elements including title tags, meta descriptions, header tags, and image alt text across the storefront</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Monitor and improve site speed and mobile usability on an ongoing basis</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Track keyword rankings and organic traffic performance using SEMrush, Ahrefs, or comparable tools</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Monitor Google Search Console for technical issues and leverage search performance data to inform strategy</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Implement and maintain Schema.org structured data markup to support rich results in traditional search and help AI engines accurately understand products, pricing, reviews, and availability</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Apply Generative Engine Optimization (GEO) strategies to ensure brand and product visibility in AI-generated search responses across platforms including Google AI Overviews, ChatGPT, Gemini, and Perplexity</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Develop and optimize FAQ content, buying guides, and conversational content that mirrors how users prompt AI tools, increasing the likelihood of appearing in generated responses</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Build topical authority through long-form content including product tutorials, trend reports, and expert guides that support both traditional rankings and AI visibility</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Optimize product content for voice search by structuring responses to answer specific, conversational queries clearly and concisely</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Paid Advertising and Analytics</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Set up and manage Google Analytics 4 including event tracking and full e-commerce reporting</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Create, manage, and optimize Google Ads campaigns including Shopping, Search, and Performance Max</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Maintain and troubleshoot the Google Merchant Center product feed, resolving product disapprovals promptly</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Manage Meta advertising campaigns across Facebook and Instagram with a focus on performance and return</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Implement and maintain conversion tracking via Google Tag Manager</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Monitor and optimize ROAS and customer acquisition costs on an ongoing basis</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Build performance dashboards and deliver clear weekly and monthly reporting to leadership</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Customer Experience and Operations</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Monitor customer feedback channels and respond to e-commerce-related inquiries with professionalism and timeliness</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Analyze customer behavior data to identify friction points and prioritize optimization opportunities</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Coordinate with fulfillment partners to ensure orders ship within established SLA standards</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Manage returns and exchanges for online orders efficiently and in alignment with company policy</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Develop and implement strategies to improve customer retention and repeat purchase rates</span></span></span></li></ul> <div style="border-width:medium medium 1pt;border-style:none none solid;border-color:#cccccc;padding:0in 0in 4pt;"><span style="color:#000000;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><b><span style="font-size:11pt;"><span style="color:#1a3c5e;"><span style="letter-spacing:2pt;">REQUIRED QUALIFICATIONS</span></span></span></b></span></span></span></span></span></span></span></span></div><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">E-Commerce Platform Expertise</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">2 to 4 years of hands-on e-commerce management experience with demonstrated results</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Expert-level Shopify proficiency including product management, app configuration, and reporting</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Strong understanding of omnichannel retail operations and online-to-offline integration</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Email Marketing and Automation</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Advanced Klaviyo expertise including flow building, audience segmentation, and performance reporting</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Strong email copywriting ability and design sensibility</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Experience with SMS marketing is a plus</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Digital Marketing and Advertising</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Demonstrated ability to independently set up, manage, and optimize Google Ads and Meta Ads campaigns</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Solid working knowledge of SEO best practices and their application across product pages and collections</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Proficiency in Google Analytics 4 for performance tracking and reporting</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Vendor and Product Management</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Proven experience managing vendor or supplier relationships in a retail or e-commerce context</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Strong communication skills for ongoing vendor coordination and issue resolution</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Ability to write compelling, SEO-optimized product descriptions at scale</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Meticulous attention to detail in maintaining accurate and consistent product catalogs</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Technical and Analytical Skills</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Strong data analysis skills with the ability to translate performance insights into action</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Advanced proficiency in Excel and Google Sheets</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Experience with project management tools including Asana, Monday.com, or Notion</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Experience with AI tools in a professional e-commerce setting</span></span></span></li></ul><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><b><span style="font-size:11pt;"><span style="color:#2e6da4;">Professional Standards</span></span></b></span></span></span></span></span></span></span><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Exceptional written and verbal communication skills</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Extremely detail-oriented with a high standard for how the storefront is presented to customers</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Ability to manage multiple projects and priorities simultaneously without losing accuracy or quality</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Self-directed and capable of working independently with minimal oversight in a fully remote environment</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Camera-ready and consistently available during all scheduled work hours</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">A minimum of three verifiable professional references is required; candidates without references will not be considered</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">A background check is required and must be successfully completed prior to the start of employment</span></span></span></li></ul> <div style="border-width:medium medium 1pt;border-style:none none solid;border-color:#cccccc;padding:0in 0in 4pt;"><span style="color:#000000;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><b><span style="font-size:11pt;"><span style="color:#1a3c5e;"><span style="letter-spacing:2pt;">PREFERRED QUALIFICATIONS</span></span></span></b></span></span></span></span></span></span></span></span></div><ul style="margin-top:4px;margin-bottom:4px;"><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Experience with mission-driven, community-focused, or culturally relevant retail brands</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Background working with small businesses, independent makers, or artisan product brands</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Experience with Shopify POS and omnichannel inventory synchronization</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Photography or graphic design skills including proficiency in Canva or Adobe Creative Suite</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Google Ads or Klaviyo certification</span></span></span></li><li style="margin-top:4px;margin-bottom:4px;margin-left:8px;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;">Bachelor's degree in Marketing, Business, or a related field</span></span></span></li></ul> <div style="border-width:medium medium 1pt;border-style:none none solid;border-color:#cccccc;padding:0in 0in 4pt;"><span style="color:#000000;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><b><span style="font-size:11pt;"><span style="color:#1a3c5e;"><span style="letter-spacing:2pt;">WHAT WE ARE LOOKING FOR</span></span></span></b></span></span></span></span></span></span></span></span></div><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;">We are looking for someone who treats our online store as if it is their own. You are not waiting to be told what needs attention. You see it, you fix it, and you make it better. You understand that every product page, every email, every ad, and every customer interaction is an extension of our brand and our mission, and you bring both the technical expertise and the genuine care to do this work at the highest level, consistently.</span></span></span></span></span></span></span><br><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;">If you have built your career in e-commerce and are ready to bring that expertise to a brand with purpose, we want to hear from you.</span></span></span></span></span></span></span><br> <div style="border-width:medium medium 1pt;border-style:none none solid;border-color:#cccccc;padding:0in 0in 4pt;"><span style="color:#000000;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><b><span style="font-size:11pt;"><span style="color:#1a3c5e;"><span style="letter-spacing:2pt;">HOW TO APPLY</span></span></span></b></span></span></span></span></span></span></span></span></div><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;">To be considered for this position, please submit a current resume, a cover letter describing your e-commerce experience and what draws you to this role, and a minimum of three professional references with contact information. Please note that a background check will be required prior to the start of employment. Incomplete applications will not be reviewed. Applications are evaluated on a rolling basis and qualified candidates will be contacted directly.</span></span></span></span></span></span></span><br><br><span style="font-size:10.5pt;"><span style="font-family:Arial, sans-serif;"><span style="color:#333333;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="text-decoration:none;"><i><span style="font-size:9.5pt;"><span style="color:#888888;">Village Retail is an equal opportunity employer. We are committed to building a diverse and inclusive team and encourage candidates of all backgrounds to apply.</span></span></i></span></span></span></span></span></span></span><br><br> 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...