Job Description:

• Coordinate incident response activities for data platform and application incidents
• Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective/preventive actions
• Manage the problem management process, including recurring issues, known errors, and long-term remediation plans
• Facilitate post-incident reviews and continuous operational improvement initiatives
• Maintain incident and problem management documentation, logs, timelines, and resolution records
• Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols
• Track and report incident and problem management metrics such as MTTR, recurrence rates, and SLA compliance
• Serve as Security & Compliance Engineer by implementing and monitoring security controls, configurations, and compliance requirements
• Support security incident response, vulnerability remediation, and compliance audits
• Partner with DevSecOps, data governance, and infrastructure teams
• Conduct trend analysis on incidents and security events and recommend preventive measures
• Support audits and regulatory reporting with incident, problem, and security compliance documentation
• Facilitate communication and coordination across cross-functional teams during major incidents
• Lead incident triage, escalation, communications, tracking, and resolution
• Coordinate response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams
• Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements
• Develop incident and problem management dashboards, metrics, trends, and reports
• Support disaster recovery, continuity, and major incident exercises

Requirements:

• MA/MS degree with 5+ years of general experience in information systems and 5+ years of specialized experience, or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience
• Experience may be considered in lieu of degree
• Experience assisting with testing, writing acceptance criteria, and confirming test case results
• Experience producing relevant and current requirements, sizing user stories correctly, and removing roadblocks before sprint start
• Proven experience as a Business Analyst on enterprise IT or data programs
• Experience supporting cloud data platforms, analytics, or data initiatives
• Strong skills in requirements management, data analysis, and documentation
• Ability to work with technical and non-technical stakeholders
• Experience in Agile/Scrum environments and using Jira/Confluence
• Familiarity with data governance, metadata management, and data quality practices
• Experience with SQL for data querying and validation
• Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight
• Familiarity with statistical analysis tools/techniques such as Excel, R, or Python preferred
• Experience with cloud data platforms such as Snowflake, Databricks, or AWS preferred
• Understanding of data architecture concepts including data lake, lakehouse, and warehouse
• Strong analytical, problem-solving, and statistical analysis skills with attention to detail and data accuracy
• Ability to clearly communicate insights to varied business and technical audiences
• Experience supporting compliance-driven or statutory reporting preferred
• Familiarity with STTM/data mapping tools preferred
• Experience mentoring or leading analytical work is a plus
• Federal or regulated-environment experience is a plus
• Experience with data governance and data quality programs preferred
• Experience supporting AI/ML and advanced analytics initiatives preferred
• Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance
• Experience with AWS/GovCloud, security operations, and Federal environments preferred
• ITIL, Security+, AWS, or related certification preferred
• Excellent presentation and communication skills, oral and written
• Consultant mindset and ability to work with high-level customer stakeholders
• Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies
• Ability to work effectively independently and as part of a team
• Strong crisis management and communication skills
• No security clearance required
• US citizenship is not required

Benefits:

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with pre-tax and post-tax contributions and company match
• Full flex work weeks where possible
• Vacation, sick, and personal time
• Paid holidays
• Paid parental leave
• Military leave
• Bereavement leave
• Jury duty leave
• 15 days of paid leave per calendar year for new employees, prorated based on hire date
• 10 paid holidays per year, prorated based on hire date
• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
• Short- and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance