Customer Success Engineer

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<p data-path-to-node="3,0" id="p-rc_7abb08f2072cf502-26">At Logz.io, we are building the future of how engineering teams manage cloud complexity. Our <strong data-path-to-node="3,0" data-index-in-node="117">Open 360™</strong> platform delivers unified, full-stack observability and security as a fully managed SaaS built on best-of-breed open source.<sup data-turn-source-index="1"></sup> </p> <p data-path-to-node="3,1" id="p-rc_7abb08f2072cf502-27">With the launch of <strong data-path-to-node="3,1" data-index-in-node="19">OrionIQ</strong>, we are moving the industry from passive monitoring to autonomous resolution.<sup data-turn-source-index="2"></sup> OrionIQ is our groundbreaking agentic observability platform that deploys specialized AI agents to automatically investigate alerts, execute complex workflows, and deliver instant root-cause analysis.<sup data-turn-source-index="3"></sup> By fusing logs, metrics, and traces with proactive AI automation, we eliminate up to 90% of operational toil, slash MTTR from hours to seconds, and radically optimize cloud costs for the world's leading enterprise brands</p> <p data-path-to-node="3,1"><span style="font-size: 11pt;">As a <strong data-path-to-node="4" data-index-in-node="5">Customer Success Engineer</strong>, you will be a pivotal technical strategist within our elite sales organization. This is a high-visibility, technical relationship management role where you will act as the trusted advisor for our top-tier enterprise logos. You won’t just manage accounts; you will lead the strategic adoption of our next-generation observability and cutting-edge <strong data-path-to-node="4" data-index-in-node="377">agentic AI</strong> technologies, aligning them directly with our customers' most complex engineering and business goals. </span></p> <h3 data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">Role Structure & Employment Details</strong></h3> <ul data-path-to-node="7"> <li> <p data-path-to-node="7,0,0"><strong data-path-to-node="7,0,0" data-index-in-node="0">Location & Work Style:</strong> Full-time position Monday–Friday <strong data-path-to-node="7,0,0" data-index-in-node="23">100% Remote Flexibility</strong> for residents living anywhere in <strong data-path-to-node="7,0,0" data-index-in-node="80">Poland</strong>.</p> </li> <li> <p data-path-to-node="7,2,0"><strong data-path-to-node="7,2,0" data-index-in-node="0">Employment Type:</strong> This position is offered exclusively as a <strong data-path-to-node="7,2,0" data-index-in-node="59">B2B contractor</strong> agreement.</p> </li> <li> <p data-path-to-node="7,3,0"><strong data-path-to-node="7,3,0" data-index-in-node="0">Compliance Requirements:</strong> Candidates must have a valid Blue Card (or appropriate legal right to work/reside in Poland) and be fully compliant with all local tax registration and mandatory reporting regulations.</p> </li> </ul> <p></p><p><br></p><b>In this role, you will</b><div> <ul> <li data-path-to-node="5,0,0"><strong data-path-to-node="5,0,0" data-index-in-node="0">Drive Technical Excellence:</strong> Act as the primary technical partner for our top logos, seamlessly orchestrating everything from initial onboarding and technical enablement to customized workshops and advanced troubleshooting.</li> <li> <p data-path-to-node="5,1,0"><strong data-path-to-node="5,1,0" data-index-in-node="0">Architect Value & Loyalty:</strong> Develop, execute, and continuously iterate on tailored customer strategies that maximize ROI, deepen platform adoption, and cement long-term brand loyalty.</p> </li> <li> <p data-path-to-node="5,2,0"><strong data-path-to-node="5,2,0" data-index-in-node="0">Build Trusted Technical Alliances:</strong> Foster deep, lasting relationships with key technical stakeholders, acting as their ultimate problem-solver and guiding them step-by-step through complex architectural implementations.</p> </li> <li> <p data-path-to-node="5,3,0"><strong data-path-to-node="5,3,0" data-index-in-node="0">Fuel Revenue Growth:</strong> Champion and execute hands-on Proof of Concepts (POCs) for new features. You will proactively spot expansion opportunities to upsell and cross-sell our agentic AI and observability suites, directly driving incremental revenue.</p> </li> <li> <p data-path-to-node="5,4,0"><strong data-path-to-node="5,4,0" data-index-in-node="0">Master the Onboarding Experience:</strong> Ensure a flawless, world-class onboarding journey, eliminating early friction and setting customers up for long-term operational success on Logz.io.</p> </li> <li> <p data-path-to-node="5,5,0"><strong data-path-to-node="5,5,0" data-index-in-node="0">Proactively Optimize Adoption:</strong> Keep a pulse on usage analytics and adoption patterns, proactively diagnosing potential bottlenecks or drop-offs before they affect the customer, and executing swift strategies to course-correct.</p> </li> </ul> </div><p><br></p><b>What Your Day-to-Day Will Look Like</b><div> <ul> <li> <p data-path-to-node="5,0,0"><strong data-path-to-node="5,0,0" data-index-in-node="0">Scale Knowledge & Enablement:</strong> Create premium, self-service technical resources—including deep-dive knowledge bases, strategic FAQs, and video tutorials—empowering customers to master our platform independently.</p> </li> <li> <p data-path-to-node="5,1,0"><strong data-path-to-node="5,1,0" data-index-in-node="0">Architect Automated Onboarding:</strong> Build and refine automated onboarding workflows that guide engineering teams through step-by-step setup, pairing automation with personalized, high-touch guidance tailored to their specific architecture.</p> </li> <li> <p data-path-to-node="5,2,0"><strong data-path-to-node="5,2,0" data-index-in-node="0">Own the Journey Milestones:</strong> Maintain a proactive communication loop with key clients, executing strategic touchpoints when they complete onboarding, hit major usage milestones, or approach renewal cycles.</p> </li> <li> <p data-path-to-node="5,3,0"><strong data-path-to-node="5,3,0" data-index-in-node="0">Analyze Usage Behavior:</strong> Dive into customer data, tracking usage patterns and system behaviors to instantly flag underutilization, detect hidden friction points, or catch technical roadblocks before the customer does.</p> </li> <li> <p data-path-to-node="5,4,0"><strong data-path-to-node="5,4,0" data-index-in-node="0">Champion the Customer Voice:</strong> Establish feedback loops and collaborative sessions to gather deep insights into the user experience, funneling critical product feedback straight to our engineering and product teams.</p> </li> <li> <p data-path-to-node="5,5,0"><strong data-path-to-node="5,5,0" data-index-in-node="0">Deliver Strategic Recommendations:</strong> Act as a trusted advisor by analyzing a customer's unique usage history to deliver hyper-personalized product, feature, and architectural optimization recommendations.</p> </li> <li> <p data-path-to-node="5,6,0"><strong data-path-to-node="5,6,0" data-index-in-node="0">Automate the Mundane:</strong> Constantly look for ways to streamline your own workflows, automating repetitive account management tasks so you can focus on high-value, high-impact technical strategy.</p> </li> </ul> </div><p><br></p><b>What You’ll Bring to the Table</b><div> <div> <div aria-live="polite" aria-busy="false" dir="ltr" id="model-response-message-contentr_0c4a9312e0af8756"> <p data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">Our Must-Haves:</strong></p> <ul data-path-to-node="5"> <li> <p data-path-to-node="5,0,0"><strong data-path-to-node="5,0,0" data-index-in-node="0">Proven Track Record:</strong> 3+ years of experience in a highly technical, customer-facing role such as a Customer Success Engineer, Technical Account Manager (TAM), or Solutions Engineer.</p> </li> <li> <p data-path-to-node="5,1,0"><strong data-path-to-node="5,1,0" data-index-in-node="0">Domain Expertise:</strong> Deep industry knowledge in at least one of the following spaces: SaaS infrastructure, cloud solutions (AWS, Azure, GCP), observability technologies (logs, metrics, traces), or advanced data architecture.</p> </li> <li> <p data-path-to-node="5,2,0"><strong data-path-to-node="5,2,0" data-index-in-node="0">Elite Customer-Facing Skills:</strong> Exceptional ability to lead advanced technical workshops, coach engineering teams, navigate high-stakes discussions, and defuse technical conflicts. You must excel at translating complex architectural concepts into clear, actionable, and executive-friendly insights.</p> </li> <li> <p data-path-to-node="5,3,0"><strong data-path-to-node="5,3,0" data-index-in-node="0">Flawless Communication:</strong> Outstanding written and verbal professional communication skills in <strong data-path-to-node="5,3,0" data-index-in-node="92">English</strong>.</p> </li> <li> <p data-path-to-node="5,4,0"><strong data-path-to-node="5,4,0" data-index-in-node="0">The "Go-Getter" Mindset:</strong> A positive, self-starting attitude with an entrepreneurial drive. You don’t just meet expectations; you are passionate about going the extra mile to deliver absolute value.</p> </li> <li> <p data-path-to-node="5,5,0"><strong data-path-to-node="5,5,0" data-index-in-node="0">Educational Foundation:</strong> A BA/BSc degree in computer science, software engineering, or equivalent practical hands-on experience.</p> </li> </ul> </div> </div> </div><p><br></p><p></p>

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1. HOW DO YOU PLAN YOUR DAY?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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