Customer Service Representative - Work at Home/Remote - Part Time Evenings - PA Area

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About the position

CareXM is hiring Part-Time Patient Support Representatives to provide dedicated after-hours assistance to patients navigating their care. In this role, you will serve as a compassionate guide, taking inbound calls, answering foundational questions, and ensuring families receive clear next steps. We pride ourselves on cultivating a workplace where continuous feedback and employee growth are prioritized. Selected candidates will be invited to complete a brief skills assessment.

Responsibilities

  • Answer incoming calls from patients and their families
  • Provide support and information about healthcare services
  • Triage calls and route them to the appropriate department
  • Resolve customer issues in a timely and efficient manner
  • Follow up with customers to ensure their satisfaction

Requirements

  • Must be 18 years or older
  • High school diploma or GED
  • 6+ months of customer service experience
  • Basic computer skills
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Ability to handle stressful situations
  • Willingness to learn and grow
  • Must be able to pass a background check for pre-employment screening
  • Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.
  • Internet connection ( Satellite broadband and mobile hotspots are NOT permitted)
  • Webcam
  • Windows: 11 or MAC OS: 15 (Sequoia) or newer
  • CPU: 2.5 GHz
  • RAM: 6GB
  • Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

Benefits

  • Paid training
  • Paid time off
  • Bonus program
  • 401(k) plan
  • Life insurance
  • Employee assistance program
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