Customer Service Management Trainee

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<strong>Pay from $29 to $34 per hour with significant growth and earning potential!<br><br></strong><strong>California Branch<br><br></strong><strong>4810 South Hellman Avenue, Ontario, CA 91762<br><br></strong>A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold - apply for this unique opportunity now!<br><br><strong>Careers Packed with Potential. </strong>Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.<br><br><strong>Full-Time Hours:</strong> 2nd Shift schedule<br><br><strong>Position Responsibilities<br><br></strong><ul><li>Master all aspects of customer service management through a comprehensive hands-on training program. </li><li>Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback. </li><li>Review department procedures and standards to identify areas for improvement. <br><br></li></ul><strong>Minimum Requirements<br><br></strong><ul><li>Bachelor’s degree. </li><li>Strong track record of customer-focused service, teamwork and attention to detail. </li><li>Prior leadership / management experience is a plus. <br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Complete health insurance coverage and 401(k) with 6% employer match that starts day one! </li><li>Multiple bonus programs. </li><li>Paid holidays and generous paid time off. </li><li>Tuition Assistance Program that covers professional continuing education. <br><br></li></ul><strong>Employee Perks<br><br></strong><ul><li>Best-in-class, clean, modern facilities. </li><li>First-class fitness center and nearby walking path. <br><br></li></ul><strong>About Uline<br><br></strong>Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.<br><br>Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.<br><br>EEO/AA Employer/Vet/Disabled<br><br>(#IN-CAMANC)<br><br>#ZR-CACS<br><br>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!<br><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...