Customer Logistics Manager

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<p style="text-align:left"><b>Location:</b></p><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">US-FL-Florida-Virtual</span><p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Rate: </b></p>Salary - Salary Plan, 70,000.00 USD Annual<p></p><p><b>Work Shift:</b></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description </b></p><p style="text-align:inherit"></p>The Customer Logistics Manager, under the direction of the Peppermint Robotics CEO, administers and communicates all activities related to the deployment of robots at customer locations once a contract is signed. The manager ensures high standards of operation, complies with the procedures established by division leaders, plans/communicates schedules and deployment information to customer contacts, and coordinates the robotic and human resource logistics required for successful deployment at each customer location.<p style="text-align:inherit"></p><p style="text-align:left"><b>Responsibilities </b></p><p><b>Scheduling and Communication of Robot Deployments</b></p><ul><li><p>Takes ownership of the deployment process as soon as a sale or lease agreement is signed.</p></li><li><p>Under the direction of the CEO, works with customers and internal resources to determine the deployment date.</p></li><li><p>Schedules kick-off meetings with customers, plans shipping with the carrier, and ensures that the Peppermint team and the Customer have exchanged all necessary information for a successful kickoff.</p></li><li><p>Ensures engineers’ travel plans align with deployment timeline, communicating adjustments as needed to all parties.</p></li></ul><p></p><p><b>Post-Deployment Success</b></p><ul><li><p>Confirm that all steps have been completed for the customer, and that post-deployment resources have been provided (contact information, App access, ops manuals, etc.).</p></li><li><p>Own resolution of any outstanding equipment or support issues (replacement parts, questions, etc.).</p></li><li><p>Utilize tools available to ensure that all customer and deployment information is accurate (using Zoho, etc.).</p></li></ul><p></p><p><b>Shipping and Logistics</b></p><ul><li><p>Collaborate with division leadership to understand the availability of inventory and the related impact on deployment planning.</p></li><li><p>Work with shipping vendors to plan the most cost-effective, reliable transportation for moving robots and parts.</p></li><li><p>Monitor tracking and delivery of robots at each customer location, providing updates to teams as needed.</p></li><li><p>Resolve issues independently (requesting input as needed) when challenges with shipment deliveries or engineer flight delays occur, always providing prompt and courteous updates to customers and internal leadership.</p></li></ul><p></p><p><b>Supervise a Team of Service Technicians</b></p><ul><li><p>Manage the schedule, payroll, and top-level objectives for a group of highly educated engineers who are responsible for the hands-on deployment of the robots at each customer location.</p></li><li><p>Onboard and provide training on SOPs for the engineers, related to travel policy, customer service, etc.</p></li></ul><p></p><p><b>Job Specifications</b></p><ul><li><p>Self-starter, takes initiative to learn quickly and solve problems, often without close supervision or direction.</p></li><li><p>Excellent communication skills, both verbal and in writing.</p></li><li><p>Excellent at client relationship management, maintaining a positive and professional manner at all times.</p></li><li><p>Availability to resolve unexpected issues related to travel plans or shipping delays after hours, as needed.</p></li><li><p>Perform other tasks as may be assigned.</p></li><li><p>A  minimum of 2 years' experience in a similar role/responsibility is required.</p></li><li><p>Proficient computer skills, including Google Workspace, Excel, and Word. Zoho knowledge is a plus.</p></li></ul><p></p>

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