Customer Engagement Executive

Customer Success & Strategic Engagement

Join us to do the best work of your career and make a profound social impact as a Customer Engagement Executive on our Hyperscaler & Cloud-Native Strategic Accounts Team in Round Rock, Texas, or on the West Coast. This is field role with travel.

What You'll Achieve

As a Customer Engagement Executive, you will serve as Dell Technologies' elite customer advocate for hyperscalers and cloud‑native AI infrastructure providers, embedding deeply in our most strategic and complex engagements to ensure customer success at scale. You will work with CSPs, hyperscalers, and executive stakeholders across customers, partners, and Dell Technologies on AI infrastructure transformation, cloud-native solutions, and outcome-driven strategic partnerships.

You will:

• Drive strategic outcomes for CSPs and hyperscalers (e.g., CoreWeave, LightningAI, xAI, Nscale) by operating as a trusted advisor, proactively anticipating challenges and mobilizing rapid, coordinated responses in highly dynamic environments.
• Influence Dell's internal product roadmap based on hyperscaler needs, ensuring the customer's voice shapes strategy, execution, and innovation.
• Coordinate cross-functionally across product, operations, logistics, finance, and engineering teams to architect and deliver custom solutions at scale.
• Lead long-term, outcome-driven partnerships that accelerate adoption, drive transformation, and deliver measurable business outcomes strengthening strategic alignment and customer loyalty.
• Leverage Dell Technologies' full portfolio to identify opportunities for growth, optimize cloud economics, and expand the strategic value delivered to each engagement.

Take the First Step Towards Your Dream Career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• 10+ years of progressive experience in hyperscaler or cloud infrastructure strategy, with deep domain expertise in large-scale, complex technology environments.
• Proven success in managing and influencing $100M+ deal cycles, including navigating multi-stakeholder negotiations and executive-level decision-making.
• PMP Certification (Project Management Professional) or equivalent program/engagement management credential.
• Deep understanding of AI/ML infrastructure and cloud economics, including GPU compute architectures, distributed training frameworks, and hyperscale data center operations.
• Demonstrated ability to coordinate cross-functional teams (product, engineering, operations, logistics, finance) to deliver integrated, customer-centric solutions.

Desirable Requirements

• Executive-level influence and strategic planning capabilities, with a track record of building C-suite relationships and shaping organizational strategy.
• Expertise in GPU scaling, workload orchestration, and data center strategy, including familiarity with emerging AI infrastructure trends and next-generation compute platforms.

Compensation

Dell is committed to fair and equitable compensation practices.

The salary range for this position is $160,800 to $221,100

Benefits and Perks of Working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member – right now at MyWellatDell.com.

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

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