About the position

Infosys Consulting’s CMT Practice is seeking a Principal Level Management Consultant with experience across one or more domain areas in the Communications, Media and Technology industry, including Customer Relationship Management (CRM), Customer Care Operations, Service Operations, ERP and Supply Chain. At Infosys Consulting, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance, and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives. As a Principal, you will provide best-fit solutions for one or more projects across our communications service provider clients; provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

• Provide best-fit solutions for one or more projects across our communications service provider clients
• Provide technology/product fitment consultation
• Assist in defining scope and sizing of work
• Anchor Proof of Concept developments
• Support opportunity identification and pursuit processes
• Evangelize Infosys brand
• Collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions
• Lead and participate in sales and pursuits focused on our clients' business needs
• Guide, mentor and review the end-to-end solution
• Help the project team with any functional issues that may arise during the course of the project

Requirements

• Bachelor’s degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering
• Min. 7 years of experience with Operational Technologies within the Communications Sector.
• Knowledgeable in key areas of Communications provider operations, including customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain
• Has at least 3 years’ experience designing, implementing, or managing platforms for CSP providers using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP for above process areas
• Should be able to comprehend and design industry standard information models like TM Forum SID.
• Has at least 5 years’ experience in managing IT programs and projects
• Should be able to develop business process and system use cases
• Should be able to create the As-Is and To-Be Process and Use Case documents.
• Excellent analytical skills and communication skills
• Ability to travel as needed (typically up to 4 days/week) to client locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice-to-haves

• Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across an areas of customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain
• At least 3 years of experience in implementing and enhancing industry standard products for CSP operations
• Experience and desire to work in a consulting environment that requires regular travel
• Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
• Experience in a CSP in North America across Mobility or Wireline networks will be preferred

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off