Business Development Associate

About Morgan Stanley:

Morgan Stanley is deeply committed to delivering top-notch service and maintaining high levels of excellence. Our values centering around client satisfaction, ethical conduct, innovative approaches, diversity and inclusion, and social contribution play a crucial role in guiding our daily choices.

Our teams are collaborative, creative, and diverse. We offer comprehensive benefits, career development opportunities, and a supportive work environment. Morgan Stanley is an equal opportunity employer committed to a diverse workforce.

Role Overview:

Business Development Associate are responsible for shaping the future of service by modernizing the client experience through an elevated standard of care. The BSO reports directly to the Market Business Service Officer (MBSO) and oversees the supervision and management of Support Professionals, as well as the execution of all business and service functions within assigned branches.

Education & Experience:

• A bachelor's degree or its educational equivalent is a fundamental requirement
• Previous industry experience
• Certification in Series 7 (GS), Series 9 and 10 (SU), and Series 66 (AG/RA) or alternatively Series 63 (AG) and Series 65 (RA) is required to be current
• Extra licenses as necessary based on management directives

Knowledge & Skills:

• The proficiency in communicating well through writing and speaking is vital
• Precise attention to specifics
• Ability to prioritize and resolve intricate needs skillfully, escalating when deemed appropriate
• The knack for identifying issues and trends to predict change and deliver comprehensive solutions
• Displaying concrete proof of effective leadership prowess and talent enhancement skills
• Previous experience as a supervisor is a plus
• Exceptional capacity for managing time and organizing tasks proficiently
• Remarkable conflict resolution skills that stand out from the rest
• The skill to navigate relationships, motivate, and lead groups across different sectors
• Being knowledgeable about the risk and compliance guidelines of an organization is important
• Ability to think critically and strategically

Key responsibilities include:

• Elevating the communication and training standards for Service Professionals
• Collaborating closely with Market Sales and Risk teams to ensure comprehensive execution across the company
• Supporting the MBSO's endeavors to enhance service delivery
• Direct the branch in carrying out the strategic objectives of the organization by inspiring and mentoring individuals to adopt new behaviors, focusing on consistency, quality, and conformity
• Provide direction, mentorship, and supervision to a team of Support and Service Representatives
• Promote a supportive environment that fosters the growth and recognition of Service and Support Professionals to drive employee engagement and retention
• Assist in managing the recruitment process, selection procedures, and orientation activities for new hires, such as Financial Advisors and their Support Professionals
• Collaborate with MBSO and the Human Resources department on managing personnel, which involves tasks like carrying out evaluations, overseeing performance, and dealing with conflicts effectively
• Maintain robust connections with essential collaborators within the Branch, Market, Region, and Home Office; participate in team conferences, regional, and national symposiums
• Hold regular private sessions with Support Professionals for coaching purposes, goal setting, job-related tasks, and developing team relationships
• Coordinate the support coverage provided to financial advisors by the team of professionals in the branch
• Spot recognition opportunities for Support Professionals through the distribution of best practices, achievements, and success narratives
• Cultivate a branch atmosphere that champions diversity and inclusion in line with Corporate values