BDC Representative (Remote)

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<div class="trix-content"> <div> <strong>Who We Are: </strong><br>♿️ Redefining ♿︎ mobility since 1987 <br>🚗 Leading manufacturer and retailer of wheelchair-accessible vehicles<br>📍 Nationwide, family-owned & operated, headquartered in Battle Creek, MI<br><br><strong>What We Do:</strong><br>At Freedom Motors, we don’t just answer phones; we open doors to the world. We are the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. <strong>Drive Leads. Change Lives.</strong><br> <br><strong>What You'll Do:</strong> </div><ul> <li> <strong>Drive the Conversation: </strong>Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.</li> <li> <strong>Build the Pipeline:</strong> Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.</li> <li> <strong>Sell the Experience:</strong> Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.</li> <li> <strong>Follow the Process:</strong> Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.</li> <li> <strong>Be a Relationship Architect: </strong>Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.</li> <li> <strong>Qualify with Precision:</strong> Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.</li> <li> <strong>Master the CRM:</strong> Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.</li> <li> <strong>Collaborate for Success:</strong> Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery."</li> <li> <strong>Crush Your Goals: </strong>Consistently meet or exceed daily, weekly, and monthly metric goals to<br>help more people get back on the road.</li> </ul><div><strong>What You'll Need:</strong></div><ul> <li> <strong>Schedule Flexibility: </strong>Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM – 6:00 PM), including rotating weekends with every other weekend off.</li> <li> <strong>Experience: </strong>Previous automotive BDC experience is required.</li> <li> <strong>Remote Work Environment:</strong> Must have a quiet, professional home office environment with reliable high-speed internet.</li> <li> <strong>Communication Powerhouse:</strong> Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.</li> <li> <strong>Objection Handling & Sales Skills:</strong> Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.</li> <li> <strong>Self-Motivated Hustle: </strong>Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.</li> <li> <strong>Tech Savvy:</strong> Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.</li> <li> <strong>Positive Energy:</strong> A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.</li> </ul><div><strong>What You'll Earn:</strong></div><ul> <li>Guaranteed $25/hour training pay during the first 90 days.</li> <li>After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production.</li> <li>Strong earning potential for high-performing team members.</li> </ul><div><strong>Who We Want:</strong></div><ul> <li> <strong>Customer-Oriented Achievers:</strong> Individuals with a strong work ethic and customer-focused attitude who consistently add value.</li> <li> <strong>Speed to Lead:</strong> Maintain quick response times and consistent follow-up communication.</li> <li> <strong>Hard-Working Winners: </strong>Confident, competitive, and results-driven professionals who thrive in a fast-paced BDC environment.</li> <li> <strong>Conversion Superstars:</strong> Maintain a high conversion rate from raw lead to scheduled video demonstration while delivering a VIP-level customer experience.</li> </ul><div> <br><br><em>This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all-inclusive listing.<br></em> </div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...