Who We Are UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education. Your Role on the Team Position Summary Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians. What It Takes to be Successful Required Qualifications Working knowledge of MS Office products Understanding of medical terminology as well as insurance programs and payors Must demonstrate customer service skills appropriate to the job Minimum 6 months recent experience working in the Healthcare field directly related to referrals, authorizations, medical billing, etc. Minimum 2 years experience in a customer service position within a healthcare environment Knowledge of hospital based registration/scheduling system to register patients General knowledge of ICD10 and CPT codes. Excellent written and verbal communication skills in English Ability to work weekends, holidays, and evenings Ability to problem solve, negotiate and research for answers Ability to maintain a work pace appropriate to the workload Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage Ability to establish and maintain effective working relationships across the Health System Ability to effectively communicate in a clear and concise manner Ability to appropriately deal with stressful situations and individuals while remaining calm and professional Preferred Qualifications Previous call center experience Experience with EPIC and/or OnBase. Bilingual skills in English and Spanish and/or Vietnamese 1 to 2 years experience in a Healthcare field directly related to referrals, authorizations, medical billing, etc. Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. Conditions of Employment The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment Background Check and Live Scan Employment Misconduct* Legal Right to Work in the United States Vaccination Policies Smoking and Tobacco Policy Drug Free Environment *Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements. California Child Abuse and Neglect Reporting Act E-Verify Pre-Placement Health Evaluation Details of each policy may be reviewed by visiting the following page https//hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 830 a.m. - 500 p.m. Consideration for Work Authorization Sponsorship Must be able to provide proof of work authorization Requires MS Office knowledge, medical terminology, healthcare customer service experience, referral or billing experience, hospital registration systems knowledge, ICD-10 and CPT knowledge, and English communication skills. Key Responsibilities supporting referrals maintaining relationships registering patients Skills & Tools Microsoft Office, ICD10, CPT, EPIC, OnBase Job Details Category Administrative & Clerical Support Seniority Entry Level Commitment Part Time Workplace Remote — Irvine or Orange County or Los Angeles County or Riverside County Languages English Benefits 401k matching Generous paid time off Retirement plan About UCI Health An academic health system providing patient care, research, and medical education across Southern California. — Industry Healthcare