Amazon Vendor Central Operations Specialist

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<p></p> <h1>Amazon Vendor Central Operations Specialist</h1> <h2>Role Overview</h2> <p>We are seeking a highly analytical and detail-oriented Operations Specialist to serve as the primary execution owner for our Amazon Vendor Central AVS/Spark account, fully taking over the responsibilities typically handled by an AVS CSM while also supporting core 1P Vendor Central operational tasks.</p> <p>This role is responsible for end-to-end execution across Amazon retail operations, ensuring strong performance in inventory, orders, issue resolution, and retail readiness. Training on Vendor Central can be provided.</p> <h2>Primary Goal</h2> <p>Fully execute AVS CSM responsibilities while supporting Vendor Central 1P operations to maximize Amazon retail performance, improve Net PPM, and maintain strong instock and operational health across the account.</p> <h2>Top Responsibilities</h2> <ul> <li> <p>Own and execute all AVS CSM-type responsibilities (case management, issue escalation, performance tracking, and Amazon coordination)</p> </li> <li> <p>Manage Vendor Central 1P operations including PO tracking, shortages, chargebacks, and operational issue resolution</p> </li> <li> <p>Maintain high instock performance through forecasting coordination and supply chain follow-up</p> </li> <li> <p>Serve as the primary point of contact between Amazon (AVS/Vendor Support) and internal teams</p> </li> <li> <p>Track, analyze, and report key performance metrics (instock %, Net PPM, revenue, chargebacks)</p> </li> <li> <p>Ensure accurate and timely execution of all Amazon-related operational tasks</p> </li> <li> <p>Proactively identify and resolve account issues before they impact performance</p> </li> </ul> <h2>Key Challenges</h2> <ul> <li> <p>Acting as the de facto AVS CSM without Amazon-side ownership/control</p> </li> <li> <p>Managing both strategic AVS execution and tactical 1P operational workload</p> </li> <li> <p>Navigating slow Amazon support response times and fragmented communication</p> </li> <li> <p>Maintaining instock levels despite forecast variability and supply chain delays</p> </li> <li> <p>Resolving chargebacks, shortages, and data inconsistencies</p> </li> <li> <p>Managing delays in internal inputs (especially common in foodservice brands)</p> </li> </ul> <h2>Required Skills & Experience</h2> <ul> <li> <p>Strong analytical skills with advanced Excel/Google Sheets ability</p> </li> <li> <p>Experience in operations, supply chain, logistics, or eCommerce support</p> </li> <li> <p>High attention to detail with strong process discipline</p> </li> <li> <p>Excellent written communication skills</p> </li> <li> <p>Ability to work independently and manage multiple parallel workflows</p> </li> <li> <p>Strong ownership mindset with ability to drive tasks end-to-end</p> </li> <li> <p>Fast learner with ability to quickly adapt to Amazon systems</p> </li> </ul> <h2>Preferred (Not Required) Experience</h2> <ul> <li> <p>Prior Amazon Vendor Central or Seller Central experience</p> </li> <li> <p>Exposure to AVS, retail media, or Amazon vendor programs</p> </li> <li> <p>Background in supply chain, finance, or operations roles</p> </li> <li> <p>Experience supporting US-based clients remotely</p> </li> </ul> <h2>Traits for Success</h2> <ul> <li> <p>Analytical</p> </li> <li> <p>Ownership-driven</p> </li> <li> <p>Detail-oriented</p> </li> <li> <p>Persistent follow-through</p> </li> <li> <p>Process-oriented</p> </li> <li> <p>Proactive problem solver</p> </li> <li> <p>Strong communicator</p> </li> <li> <p>Calm under pressure</p> </li> <li> <p>Independent operator</p> </li> </ul> <h2>What We Do Not Require</h2> <ul> <li> <p>Prior Amazon experience</p> </li> <li> <p>AVS or Amazon program expertise</p> </li> <li> <p>Advertising/PPC experience</p> </li> <li> <p>Industry-specific (foodservice) background</p> </li> <li> <p>Enterprise account management experience</p> </li> </ul>

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