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AirBNB Customer Service Representatives-Work from HomeJob Openings AirBNB Customer Service Representatives-Work from HomeAbout the job AirBNB Customer Service Representatives-Work from HomeAs a Customer Service Representative , youll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment.
You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.This is the job for you if:
You excel at handling customer inquiries of varying typesYou are an active listener and can leverage probing question skillsYou have a proven track record for hitting sales targetsYou can manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churnYou bring an enthusiastic personalityWhat we offer:
Competitive pay rate:
$15.00 - $20.00/hrAn 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)All technical equipment needed to be successful to work remotelyMedical, dental and vision benefitsPaid training & PTOAdvancement opportunities 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to ArsenaultQualificationsQualified applicants will posses:
Excellent verbal and written communication skills, strong multitasking abilitiesDriven by solving problems and meeting goalsFamiliarity with Microsoft Office toolsExperience in customer service and salesHigh school diploma or equivalentRequirements to work from home:
A quiet and distraction-free, secure place to work.Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.Wireless and/or satellite Internet Service Providers are not compatible with our systems.A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.Additional InformationAbout us:
As a digital transformation company, Arsenault rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.
We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.#

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...